Job Description
Job Description
About the Role
We are seeking a Business Systems Engineer to lead the implementation and continuous improvement of the systems that run our business, warehouse and logistics operations — with NetSuite ERP at the center. Rather than focusing on routine administration, this role is about building: configuring and rolling out new NetSuite functionality, integrating connected systems (including EDI and WMS/TMS platforms), and standing up the data structures and automated workflows that make our operations scale. Sitting at the intersection of IT, warehouse/logistics, sales, and customer service, you will partner with stakeholders across these teams to translate operational needs into working solutions, deliver projects from requirements through go-live, and continually re-engineer processes to be faster, cleaner, and more efficient. This is an ideal role for someone who understands both the system and the operations it supports, and who would rather design and build the way things work than simply keep the lights on.
Key Responsibilities
- Administer andmaintainthe NetSuite ERP platform, including user setup, roles and permissions, saved searches, workflows, and routine configuration changes.
- Where applicable, manage andmonitorEDI transactions (e.g., 850, 855, 856, 810, 940/945) with customers, suppliers, and 3PL/logisticspartners; troubleshoot failed or rejected documents and coordinate resolution.
- Support warehouse andlogisticsoperations by ensuringaccurateinventory, order, shipping, and receiving data within NetSuite.
- Maintain data integrity across systems: cleansing,validating, importing/exporting, and reconciling records to ensure a reliablesingle sourceof truth.
- Partner with operations, customer service, and finance teams to translate process needs into system solutions and reports.
- Build andmaintainreports, dashboards, and saved searches that give the business visibility into fulfillment, inventory accuracy, and order flow.
- Supportonboarding ofnew EDI trading partners as needed, documenting mapping requirements and operational procedures.
- Provide first-line support and training to end users on NetSuite (and EDI processes where relevant).
- Continuously re-engineer operational workflows —eliminatingmanual steps, automating repetitive processes, and improving speed and accuracy across NetSuite and connected systems — and evaluate emerging tools, including AI and automation platforms, todeterminewhere they deliver real operational value.
Required Qualifications
- 2+ years of hands-on NetSuite experience(administration, configuration, saved searches, and reporting).
- 2+ years of data management experience— data import/export, cleansing, validation, and reconciliation across systems.
- 1+ year in warehouse,logistics, or distribution operations, with a working understanding of inventory, order fulfillment, and shipping/receiving processes.
- Experienceidentifyingand implementing process improvements — streamlining or automating workflows to increase efficiency and accuracy.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to communicate clearly with both technical and operations/business stakeholders.
Preferred Qualifications
- EDI experience, including familiarity with common transaction sets (e.g., 850, 855, 856, 810) and trading-partner onboarding/troubleshooting.
- Experience with a NetSuite EDI/integration tool (e.g.,Celigo, SPS Commerce,TrueCommerce, Boomi).
- Familiarity with WMS/TMS platforms (e.g.,ShipHawkTMS and WMS) or NetSuite WMS/Advanced Inventory.
- Experience with relational databases, SQL, and/or data marts.
- Experience in a high-volume distribution, e-commerce, retail, or 3PL environment.
- ExperienceleveragingAI tools to improve productivity, automate tasks, or surface insights from operational data (e.g., AI assistants, AI-driven analytics, or automation platforms).
- Bachelor's degree in IT, Supply Chain, Business, or related field (or equivalent experience).