Job Description
Job DescriptionJob Description
Tensley Consulting is seeking an experienced System Administrator to support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position includes CONUS and OCONUS travel.
Education/Experience
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Salary: $160,000 - $180,000. This represents the typical salary range for this position, but is not guaranteed. Salary is based on experience, location and contractual requirements which could fall outside of the range listed.
, Required Skills
Five (5) years of experience supporting IT Service Management (ITSM) processes, including:
Incident Management
Event Management
Problem Management
Service Request Management
Experience supporting the implementation, troubleshooting, and maintenance of enterprise IT systems
Experience managing the daily configuration and operation of IT system infrastructure
Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution
Experience supporting day-to-day operations, monitoring, and problem resolution across client/server, storage, network, and mobile device environments
Experience troubleshooting complex IT system issues
Experience configuring and managing Windows and UNIX operating systems
Experience installing, maintaining, and updating operating system software
Experience maintaining system integrity and configuring network components
Experience optimizing system performance, operations, and resource utilization
Experience performing system capacity analysis and planning
Experience supporting hardware troubleshooting and dispatch system operations
Experience providing technical analysis and status updates for escalated issues to management and stakeholders
Experience supporting system architecture design and hardware integration
Working knowledge of Service-Oriented Architecture (SOA) and system administration interdependencies
Experience analyzing and resolving server hardware, application, and software integration issues
, Desired Skills
Experience supporting Department of Defense (DoD) or Intelligence Community (IC) environments
Experience supporting large-scale enterprise IT infrastructure
Experience supporting mission-critical systems in operational environments
Strong troubleshooting and analytical problem-solving skills
Ability to support system performance optimization and operational improvements
Ability to collaborate with engineering teams and operational support teams
, About Tensley Consulting, Inc.
About TensleyTensley Consulting is a Service-Disabled Veteran-Owned Small Business focused on mission engineering in support of the United States Intelligence Community and the Department of Defense. Our team consists of System Engineers, Software Engineers, Test Engineers, and Signals Analysts performing work throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Equal Opportunity, Diversity InclusionWe aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
Benefits Include
100% paid medical coverage with HSA and company contribution
100% paid vision, dental, short-term, and long-term premium
12% 401(k) contribution (not a match)
Education and training budget
6 weeks and 3 days of PTO
And much more!
Come grow with us!