Desktop Engineer/Deskside support engineer
Job Description
Role: Desktop Engineer/Deskside support engineer
\n
Duration: 6 Months Contract
\n
Location: San Diego, CA (Onsite)
\n
\n
Rate: $23/hr on w2 without benefits
\n
\n
Overview
\n
We are seeking a skilled Desktop Engineer to support, manage, and improve our end-user computing environment. This role is responsible for Endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk. You’ll play a key role in ensuring a secure, reliable, and user-friendly IT experience across the organization.
\n
\n
Key Responsibilities
\n
Endpoint & Device Management
\n
- \n
- Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune.
- Deploy, configure, and maintain endpoint security policies, compliance rules, and updates
- Package and deploy applications using Manage Engine Endpoint.
- Monitor device health and remediate issues proactively.
\n
\n
\n
\n
\n
Active Directory
\n
- \n
- Solid knowledge of Active Directory (users, groups, GPOs, permissions)
- Manage hybrid identity environments.
- Support user lifecycle management (onboarding, offboarding, role changes)
- Enforce identity and access security best practices
\n
\n
\n
\n
\n
Service Desk & End-User Support
\n
- \n
- Provide side desk support for desktop, laptop, and peripheral issues
- Act as an escalation point for Service Desk tickets
- Troubleshoot hardware, OS, application, and connectivity issues
- Maintain SLAs and contribute to continuous service improvement
\n
\n
\n
\n
\n
Self-Service & Automation
\n
- \n
- Design and maintain self-service solutions for end users (software installs, password resets, device requests)
- Automate routine tasks using scripting (PowerShell preferred)
- Improve user experience by reducing manual IT touchpoints
\n
\n
\n
\n
\n
Print Management
\n
- \n
- Administer and support enterprise print management solutions
- Manage print servers, queues, drivers, and permissions
- Troubleshoot printing issues across local and networked devices
- Support secure and follow-me printing solutions where applicable
\n
\n
\n
\n
\n
Documentation & Collaboration
\n
- \n
- Create and maintain technical documentation and knowledge base articles
- Collaborate with security, infrastructure, and networking teams
- Participate in projects related to endpoint modernization and security
\n
\n
\n
\n
\n
Required Skills & Experience
\n
- \n
- Strong experience as a Desktop Engineer Endpoint Engineer
- Hands-on experience with Active Directory
- Proven experience managing devices with Microsoft Intune
- Solid understanding of Windows OS (Windows 11)
- Experience supporting Service Desk operations and ticketing systems
- Knowledge of print management in enterprise environments
- Scripting experience (PowerShell)
\n
\n
\n
\n
\n
\n
\n
\n
\n
Nice to Have
\n
- \n
- Experience with Microsoft
- Familiarity with Zero Trust and endpoint security concepts
- Experience with MDM/MAM policies
- ITIL knowledge or certification
- Microsoft certifications (MD-102, AZ-104, etc.)
\n
\n
\n
\n
\n
\n
\n
What Success Looks Like
\n
- \n
- Stable, secure, and well-managed endpoint environment
- Reduced Service Desk workload through automation and self-service
- High user satisfaction with desktop and device services
- Clear, up-to-date documentation and processes
\n
\n
\n
\n
\n
\n