Job Description
Job Description
Support Technician – Managed Service Provider (MSP)
Location: Richardson, TX (Serving DFW Metroplex)
Employment Type: Full-Time
Role Overview
The Support Technician provides technical assistance to clients across diverse environments. This role requires strong troubleshooting skills, clear communication, and the ability to manage multiple tasks in a fast‐paced MSP setting.
Key Responsibilities
- Deliver remote and onsite technical support for client systems
- Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services
- Manage and document support tickets with accuracy and professionalism
- Assist with new user, device, and client on-boarding
- Monitor and maintain systems using RMM tools
- Support Microsoft 365, Azure AD, and common business applications
- Escalate advanced issues to senior engineering staff when appropriate
- Build and maintain positive client relationships through reliable service
Qualifications
- 1–3 years of IT support experience (MSP experience preferred)
- Strong knowledge of Windows operating systems and Microsoft 365
- Understanding of basic networking concepts (DNS, DHCP, firewalls, VPNs)
- Experience with RMM/PSA platforms
- Familiarity with Active Directory and Azure AD
- Awareness of cybersecurity best practices
- Valid driver’s license and reliable transportation for occasional onsite visits
Core Competencies
- Professional communication and customer service skills
- Strong problem‐solving abilities and attention to detail
- Ability to prioritize tasks and manage time effectively
- Comfortable working independently and within a team
- Adaptability in a dynamic, multi‐client environment
What We Offer
- Professional development and certification opportunities
- Supportive team environment with room for growth
- Competitive compensation and benefits package
- Exposure to a wide range of technologies and client environments
Certification(s) and/or Experience in any of these areas are a plus:
- Help Desk - Service Desk - Tech Support - Desktop Support - Customer Service - A+ Certification - ConnectWise - LabTech - VMWare - Meraki - Office 365 - Active Directory - Microsoft Windows Server - Webroot - VPN - Outlook - VLAN - WAN - DHCP - SNMP - SQL - TCP/IP - DNS - CCNA - MAC OS - Virtualization - MSP - MCP - Backup - Cisco - Remote Desktop - RDP - ThinClient - VDI - VoIP - Power Shell - Cat5e/Cat6
\nCompany Description
Viyu Network Solutions is a technology service provider built to give small and mid-sized businesses enterprise-grade IT without enterprise-grade complexity. We combine a privately-owned public cloud platform, a full managed services practice, and strong value-added reseller relationships to deliver complete technology solutions under one roof.
Company Description
Viyu Network Solutions is a technology service provider built to give small and mid-sized businesses enterprise-grade IT without enterprise-grade complexity. We combine a privately-owned public cloud platform, a full managed services practice, and strong value-added reseller relationships to deliver complete technology solutions under one roof.