Job Description
Company Description Mariner Logistics is a Dallas-Fort Worth-based, asset-backed 4PL offering freight brokerage, managed transportation, and warehousing/fulfillment — combining owned trucks, trailers, and warehouse space with proprietary technology to give shippers the accountability a purely asset-light model can't.
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Role Description The Project Manager, IT & Process Operations is a full-time, on-site role based in Coppell, TX. This position is responsible for planning, coordinating, and executing IT and process improvement projects that support logistics and operational efficiency.
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Core Responsibilities
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• Customer Onboarding — Own customer onboarding project management end-to-end (phased ramp — first 6 months structured as a training/transition period).
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• Internal Projects — Support and grow into leading internal IT projects and process improvement initiatives (EDI/system migrations, tooling rollouts, vendor implementations).
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• Jira/Confluence & Hubspot — Own administration after ramp-up — workflow design, board structure, and process improvements — partnering with the application support team for technical builds like automations or workflow fixes.
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• Application Portfolio — Build working knowledge across the broader application portfolio (Trackflo, Sage, Navix, Turvo) to guide solution design and pull/update data for projects.
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• Stakeholder Coordination — Coordinate cross-functional stakeholders (ops, data/reporting, Leverage IT, offshore development) to keep projects on schedule.
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• Project Tracking — Maintain project tracking hygiene and status reporting.
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• Analytics — Use reporting/analytics dashboards to track project outcomes and help identify root causes of recurring issues.
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• Vendor Management — Support vendor management during gaps between projects.
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Qualifications
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• Bachelor's degree or equivalent.
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• A track record of taking initiative — prior roles, coursework, internships, part-time work, or personal projects driven independently.
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• Comfortable asking good questions and working independently once ramped, rather than needing constant direction.
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• Analytical instinct — wants to know why something happened, not just what.
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• Strong written and verbal communication; customer-facing role.
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• Experience in logistics or supply chain tech a plus, not required.
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- Hybrid role based in Coppell, TX — in office 3+ days per week
- Some travel required a few times per year
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About Us
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Mariner Logistics is a Coppell, Texas-based logistics provider built around a simple idea: shippers deserve more accountability than a traditional broker can offer. Founded in 2019, Mariner operates as an asset-based 4PL, combining freight brokerage, managed transportation, and warehousing and fulfillment with owned infrastructure — more than 300 company tractors, 800+ trailers, and over 1 million square feet of Class-A warehouse space. That ownership model means Mariner doesn't just orchestrate freight from the outside; it stands behind the outcome. The company serves fast-scaling companies across industries including pharma and life sciences, government and military, industrial manufacturing, retail, energy, and high-tech, and backs its operations with proprietary technology like Mariner Live for real-time visibility and a rigorous carrier-vetting program. With dedicated account teams (not rotating reps), 24/7 control tower coverage, and a culture that treats complexity as a competitive advantage, Mariner is scaling quickly under new CEO Justin Turner while staying true to its founding philosophy: one throat to choke, and it's ours.