Job Description
IT Specialist - Akron, PA (Fully On-Site)
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Direct Hire
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Compensation: $55,000 annually
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We are seeking an IT Specialist to provide hands-on technical support across multiple company locations. This individual will be responsible for maintaining and troubleshooting end-user hardware, software, systems access, and peripheral equipment while ensuring employees receive timely and effective IT assistance.
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This role is ideal for someone with a strong foundation in desktop support, Microsoft technologies, and help desk operations who enjoys problem-solving and supporting a variety of IT needs.
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Key Responsibilities
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- Create and manage user accounts, profiles, permissions, and system access across multiple locations using platforms such as Active Directory, Microsoft Entra, Intune, and ERP systems.
- Provide Tier 1 technical support, troubleshooting user access issues, hardware malfunctions, software applications, and connectivity concerns.
- Install, configure, maintain, and repair desktops, laptops, printers, and other IT equipment.
- Support Windows 11 desktop environments and assist with ongoing system maintenance.
- Manage help desk tickets, prioritize incoming requests, and maintain documentation of troubleshooting steps and resolutions.
- Maintain computer imaging and deployment processes using Microsoft Deployment Toolkit (MDT), PDQ, or similar tools.
- Oversee hardware and software inventory, tracking, and asset management.
- Assist with maintaining IT documentation and supporting the overall reliability of company technology systems.
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Qualifications
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- Technical school degree or equivalent technical education required; bachelor's degree preferred.
- 3–5+ years of experience in IT support, desktop support, or computer equipment deployment and maintenance.
- CompTIA A+ certification preferred/required.
- Hands-on experience supporting Windows 11 or newer desktop operating systems.
- Experience managing Active Directory, Microsoft Exchange, Microsoft Office, and Microsoft administration tools.
- Familiarity with Windows Server 2012 R2 and/or 2019 environments.
- Experience managing Cisco wireless access points.
- Understanding of network infrastructure, topologies, and communication protocols.
- Experience supporting ERP platforms; Sage X3 experience is a plus.
- Strong troubleshooting, organization, and customer service skills.
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