Client Systems Administrator / Technician

Navigator Development Group Inc

Eglin AFB, FL 32542, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Job Profile: Client Systems Administrator / Technician

Location: Eglin AFB, FL

Schedule: Full Time

Travel: Yes, 10%

Security Clearance: Must currently possess Secret Clearance Level and be able to obtain a Top Secret clearance

Navigator Development Group Inc. is seeking a customer-focused Client Systems Administrator/Technician to support defense operations at Eglin AFB, Florida.

In this role, you will serve as the primary point of contact for customer technical issues, providing direct support to government civilian and military personnel. You will handle day-to-day administration, maintenance, patching, and security compliance for physical workstations across DoD Impact Level 4 (IL4) and Impact Level 6 (IL6) environments, as well as cloud-hosted endpoints and workloads primarily residing in Microsoft Azure Government Cloud.

Primary Responsibilities:

First-Line Customer & End-User Support: Serve as the primary technical point of contact for military and DoD civilian personnel, resolving workstations, operating system, peripheral, and application issues.
Cross-Functional Collaboration: Partner closely alongside the network engineering and cybersecurity teams to triage escalations, remediate system vulnerabilities, and implement network/system changes.
Hybrid & Cloud Endpoint Administration: Provision, configure, and maintain physical workstations in IL4/IL6 environments and virtual desktops/workloads hosted in Azure Government Cloud.
OS Lifecycle & Patching: Build, image, configure, update, and troubleshoot Microsoft Windows 11 and enterprise Linux workstations and client environments.
Identity & Access Management: Facilitate user account lifecycle events (creation, modifications, role adjustments) across on-premises Active Directory and Azure Government Cloud utilizing basic Azure Role-Based Access Control (RBAC) principles.
Security & Compliance: Apply and maintain Defense Information Systems Agency Security Technical Implementation Guides (DISA STIGs) on client endpoints and associated applications; assist cybersecurity personnel in routine compliance audits and vulnerability remediation.
Hardware & Peripherals: Install, configure, and maintain workstation hardware, peripherals (monitors, CAC/smart card readers, KVM switches, printers), and supporting office systems.

Required Qualifications:

Clearance: Must currently hold an active DoD Secret clearance and be capable of obtaining a Top-Secret
Certification: Must hold an active CompTIA Security+ CE or higher certification.
Operating Systems: Demonstrated hands-on experience installing, administering, patching, and troubleshooting Windows 11 and Linux
Active Directory & Identity: Practical experience managing user accounts, access permissions, and organizational units in on-premises Active Directory.
Security Compliance: Familiarity with DISA STIGs and endpoint security hardening practices.
Customer Service & Professionalism: Proven communication and interpersonal skills, with the ability to interface professionally and effectively with military and government personnel.
Physical Requirement: Ability to lift and maneuver computer equipment weighing up to 40 lbs.

Education/Experience:

Bachelor's Degree in an IT-related discipline plus 5 years of related experience,
Associate Degree in an IT-related discipline plus 7 years of related experience,

Navigator Development Group Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.