Job Description
Job DescriptionHousing NavigatorAbout Norma Herr Women's CenterNorma Herr Women's Center serves over 250 women every day, offering safety, dignity, and a pathway forward for women experiencing homelessness and crisis. Many of the women we serve are living with mental illness, substance use disorders, trauma, or are survivors of violence and exploitation.The Housing Navigator plays a critical role in the success of this work-helping women move from crisis to stability through ethical, timely, and client-centered housing placement.The RoleThe Housing Navigator works directly with guests to remove barriers to housing and guide them through realistic, attainable housing plans. This role requires strong judgment, integrity, consistency, and follow-through, as decisions made directly impact safety, housing outcomes, and trust.This position is ideal for someone who understands housing systems, respects client autonomy, and can balance urgency with ethical practice.What You'll DoDevelop individualized housing plans that are realistic, measurable, and aligned with each woman's needs and readinessNavigate housing requirements, documentation, and eligibility across multiple systems and providersAdvocate for guests while maintaining ethical standards, boundaries, and program expectationsCoordinate with internal teams, community partners, landlords, and housing providersSupport women with mental health challenges, substance use disorders, and trauma histories using a trauma-informed approachAssist guests with obtaining identification, income verification, and other required documentsMonitor progress weekly and document case notes and outcomes accurately and on timeProvide short-term crisis intervention and de-escalation when neededTransport guests in agency vehicles or personal vehicle (as required) to appointments, housing viewings, and servicesParticipate in outreach, community meetings, and collaborative housing effortsReliability & Travel Expectations (Required)This role requires consistent attendance, dependability, and flexibility. Housing timelines move quickly, and guests rely on follow-through.Approximately 30% travel within the community is requiredValid Ohio driver's license, auto insurance, and a reliable vehicle are requiredOccasional evenings or Saturdays may be necessary to meet guest or program needsAbility to work across multiple sites when neededWhat We're Looking ForAt least 2 years of experience working with homeless populations, including individuals experiencing mental illness, substance use, or complex traumaWorking knowledge of housing systems, eligibility requirements, and community resourcesStrong documentation, communication, and organizational skillsAbility to remain calm, ethical, and focused in high-stress situationsCommitment to trauma-informed, client-centered, and ethical practiceComfort holding boundaries while offering compassion and respectPreferred QualificationsBachelor's degree in Social Work or related fieldState licensure (LSW, LISW, LPC, LPCC)Experience with chronically homeless populationsFamiliarity with local housing programs and systemsWhy This Role MattersHousing Navigators are central to the YWCA's ability to manage Norma Herr Women's Center safely and effectively. Success in this role means women are housed faster, more safely, and with dignity, while systems are navigated ethically and responsibly.If you are dependable, mission-driven, and ready to do meaningful work that requires both heart and accountability, we encourage you to apply.The YWCA is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.