Job Description
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We are seeking a Desktop Level 1 Technician to provide technical support to internal users and assist with hardware, software, application, and connectivity-related issues.
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Responsibilities
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- Provide Level 1 technical support to end users.
- Troubleshoot desktop hardware, software, operating systems, and applications.
- Support Windows, Mac OS, Microsoft 365/Office 365, VPN, and SSO technologies.
- Manage incidents and service requests using ServiceNow.
- Document troubleshooting steps and resolutions.
- Escalate issues to appropriate technical teams when needed.
- Assist users with new applications, technologies, and IT tools.
- Provide professional and timely customer support.
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Qualifications
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- Experience in Desktop Support, Help Desk, Service Desk, or IT Support.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows and Microsoft 365/Office 365.
- Knowledge of VPN, SSO, and basic networking.
- ServiceNow experience preferred.
- Strong communication and customer-service skills.
- Ability to work independently in a remote environment.
- IT certifications such as CompTIA A+ or Network+ are a plus.
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Work Arrangement
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The first week will be onsite in Chesterfield, MO for training. Beginning the second week, the position will be fully remote.