Job Description
Job DescriptionDescription:
At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.
We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.
Our communities are growing, and so is our team! We're currently seeking a Leasing Specialist I to join our Corporate Office in Scottsdale, AZ. In this role, you'll serve as the first point of contact for prospective residents, managing inbound leasing inquiries in a fast-paced contact center environment. You'll provide detailed information about our communities, available apartment homes, amenities, and lease terms while delivering an exceptional customer experience. This is a sales-focused position that requires strong communication skills, the ability to build rapport, and a basic understanding of property management systems and leasing processes to successfully convert inquiries into signed leases.
Why You’ll Love working at Mark-Taylor
- Employee rent discounts.*
- Access to all Mark-Taylor amenities.
- Employee appreciation events.
- Opportunities for career growth.
- 401(k) with robust company match.**
- Paid time off, sick time, holidays, and volunteer time.**
- Comprehensive Medical, Dental, and Vision benefits.**
Requirements:
- Entry-level customer service or sales experience is preferred, or translatable skills.
- Strong communication and interpersonal skills to engage with prospective residents professionally and empathetically.
- Demonstrated ability to remain calm and effective in high-call volume situations.
- Proficiency with basic computer applications and a proven ability to quickly adapt to new systems.
In This Role You Will
- Manage a high volume of inbound calls from prospective residents, delivering exceptional customer service.
- Provide comprehensive information on property availability, pricing, unit features, and community amenities.
- Address inquiries related to lease terms, application requirements, and move-in procedures with clarity and professionalism.
- Meet weekly targeted goals at 85% consistency.
- Leverage persuasive communication skills to convert inquiries into property tours and completed applications.
- Highlight property advantages and tailor recommendations to align with the prospect’s specific needs.
- Accurately input and update prospect details in the CRM system. Maintain organized follow-up systems, setting reminders to optimize callback opportunities and enhance conversion rates.
- Maintain a friendly and professional demeanor, ensuring a positive first impression of the property.
- Follow standard operating procedures to ensure accuracy and compliance.
- Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning to stay updated on policies and best practices.
Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.
*Housing discounts are subject to availability at each community.
**Benefits offered for full-time employees.