Job Description
Job Description
Job Description:
- Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices . Windows and MAC, iPhone & Android.
- On-site position, 5 days per week in the Austin, TX office
- Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups .
- Maintain passwords, data integrity, and file system security for the desktop environment.
- Manages asset management, inventory management, and shipping and receipt of hardware.
- Assists in maintenance of network equipment, phones, and teleconference equipment.
- Assists in the support of the computer room and data center operations area .
- Excellent written and spoken English
- Fully proficient with the Windows and macOS operating systems
- Experience supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, OneDrive, and SharePoint.
- Thorough understanding of PC hardware and efficient troubleshooting techniques.
- Documentation skills for creating instructions and documenting troubleshooting techniques and solutions for others to follow.
- Ability to communicate highly technical information to both technical and nontechnical personnel
- High level of accountability and ability to perform detailed and technical initiatives from start to finish with minimal supervision
- Organizational skills required.
- Occasional optional travel to our additional office in Austin for support.
Regards,
Sandeep M
Senior Recruiter
Email: sandeepm@infobahnsw.com
Phone: +1 (703) 544-2960
linkedin.com/in/mokhadam-sandeep-60a53373
Infobahn SoftWorld Pvt Ltd, 2010 N 1st Street, Ste. #470, San Jose, CA 95131, USA.**¨NBSP;
**
You should be proficient in:
- iPhone
- MACos
- troubleshoot
- Android