IT Systems Administrator

Published: 6/14/2022

Technology

Job Description

We are hiring an in-house IT Systems Administrator to own all technology across our two locations and remote workforce. This person will be the go-to resource for every employee's IT needs, from day-to-day troubleshooting to managing hardware, software, networks, and security company-wide.

The ideal candidate is a hands-on generalist who enjoys solving problems, can work independently, and can explain technology clearly to non-technical coworkers.

We are looking for someone who will do more than keep things running. You will come in, assess how we use technology today, and build and implement processes that make work easier for our employees and the company as a whole, from standardized onboarding to smarter use of our systems and AI tools.

Key Responsibilities

Help Desk and End-User Support

Serve as the first and primary point of contact for all IT issues, in person and remotely.

Troubleshoot and resolve hardware, software, network, printer, phone, and account problems.

Track, prioritize, and resolve requests through a ticketing system, keeping users informed.

Provide remote support to off-site and work-from-home employees.

Train employees on systems, tools, and security best practices.

IT Asset Management

Maintain a complete inventory of all IT assets: computers, laptops, mobile devices, monitors, printers, network equipment, and peripherals.

Purchase, configure, deploy, and retire equipment, including secure data wiping and disposal.

Manage employee onboarding and offboarding: setting up and removing accounts, devices, and access.

Track warranties, leases, and the hardware replacement cycle.

Software and Applications

Administer company software and cloud platforms, including [e.g., Microsoft 365, NetSuite, Smartsheet, Box, and line-of-business applications].

Install, update, and patch software across all devices and locations.

Manage user licenses, permissions, and renewals to control costs and maintain compliance.

Act as the liaison with software vendors for support, upgrades, and integrations.

Network and Infrastructure

Maintain networks at all locations, including internet service, firewalls, routers, switches, Wi-Fi, and VPN.

Monitor system performance and uptime, and address problems before they affect users.

Manage servers (on-site and/or cloud), file sharing, and phone/communication systems.

Plan and support IT setup for new, moved, or expanded locations.

Cybersecurity and Data Protection

Implement and maintain security controls: antivirus/endpoint protection, multi-factor authentication, email filtering, and access management.

Manage backups and test disaster recovery and business continuity plans.

Monitor for and respond to security incidents, phishing, and suspicious activity.

Write and enforce IT policies, such as acceptable use, password, and device policies.

Support compliance with applicable industry and data privacy requirements.

Vendors, Budget, and Planning

Manage relationships with IT vendors, internet providers, managed service providers, and contractors.

Recommend technology improvements and help build the annual IT budget.

Evaluate new tools that improve efficiency and collaboration across locations.

Documentation

Document systems, network diagrams, passwords (in a secure vault), procedures, and vendor contacts.

Create how-to guides and FAQs so employees can solve common issues on their own.

Process Improvement and AI

Assess current IT systems and workflows, and identify gaps, risks, and inefficiencies.

Design and implement standard processes, such as onboarding/offboarding checklists, ticket handling, and equipment lifecycles.

Identify and implement AI tools and automation that save time and improve how employees work.

Set clear guidelines for safe, secure use of AI tools and company data.

Gather feedback from end users and continuously refine processes.

Required Qualifications

3–5 years of hands-on IT support or systems administration experience, ideally as a sole or lead IT person.

Associate's or bachelor's degree in IT, computer science, or a related field, or equivalent work experience.

Strong knowledge of Windows and macOS, plus iOS/Android device management.

Experience administering Microsoft 365 or Google Workspace (users, email, Teams/SharePoint or equivalents).

Working knowledge of networking: TCP/IP, DNS, DHCP, VLANs, firewalls, VPN, and Wi-Fi.

Experience supporting remote users and multiple office locations.

Familiarity with backup solutions, endpoint security, and multi-factor authentication.

Preferred Qualifications

Experience administering NetSuite, including users, roles, permissions, saved searches, and integrations.

Experience evaluating and implementing AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) and automation in a business setting.

A track record of creating and rolling out IT processes that improved efficiency for end users.

Industry certifications such as CompTIA A+, Network+, or Security+; Microsoft 365 Certified (Modern Desktop or Administrator); or CCNA.

Experience with device management tools (e.g., Microsoft Intune, Jamf) and remote monitoring and management (RMM) software.

Experience with Active Directory / Entra ID, Group Policy, and single sign-on.

Basic scripting skills (PowerShell or similar) to automate routine tasks.

Experience with VoIP phone systems and cloud infrastructure (Azure or AWS).

Background managing IT budgets and vendor contracts.

Skills and Attributes

Excellent troubleshooting skills and a calm, methodical approach under pressure.

Clear, patient communicator who can explain technical issues in plain language.

Strong customer-service mindset; treats every employee's problem as a priority.

Highly organized, able to juggle many requests and projects across locations.

Self-motivated and able to work independently without day-to-day technical supervision.

Trustworthy and discreet when handling confidential company and employee information.

Eager to learn new technologies and keep skills current.