Job Description
Job DescriptionWe are looking for an IT Support Specialist to join our team in Tampa, Florida in a contract-to-permanent position. This role is ideal for a hands-on technical specialist who enjoys helping employees stay productive by resolving day-to-day technology issues across computers, software, mobile devices, and related equipment. The person in this role will support end users in a fast-moving environment, contribute to broader IT initiatives, and deliver dependable service with clear communication and a courteous approach.
Responsibilities:
• Provide front-line technical support to employees by diagnosing and resolving issues involving workstations, software applications, and common IT systems.
• Track, prioritize, and update support requests through the help desk platform to ensure timely follow-up and resolution.
• Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other end-user hardware as business needs arise.
• Install, upgrade, and support operating systems and business applications, including Microsoft Windows 10/11 and Microsoft 365 tools.
• Assist users with questions related to device functionality, application use, and basic troubleshooting steps for computers and mobile technology.
• Escalate more complex technical problems to appropriate IT team members while documenting findings and actions taken.
• Create user-friendly guidance and deliver basic instruction that helps employees resolve routine issues more independently.
• Support IT projects and additional operational tasks as assigned while following company expectations for safety, quality, and productivity.• 2+ years of experience supporting computer, software, or network-related issues in a help desk or desktop support environment.
• Solid working knowledge of Microsoft Windows 10 and Windows 11, along with the Microsoft 365 environment.
• Experience troubleshooting hardware, software, mobile device, and basic network connectivity problems.
• Familiarity with Active Directory and Remote Desktop Services in a business environment.
• Strong customer service approach with clear verbal and written communication skills.
• Ability to manage priorities effectively, solve problems independently, and work well within a collaborative team.
• Sound judgment, discretion with sensitive information, and the ability to perform effectively in a fast-paced setting.
• High school diploma required; additional coursework or a degree in Computer Science is preferred.