Job Description
Job DescriptionLooking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.ResponsibilitiesConfigure Amazon Connect (queues, routing, profiles, security roles).Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.Enable voice/chat/email channels and manage outbound dialer.Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.Manage S3 recordings, KMS encryption, compliance, and Voice ID.Perform testing/debugging, optimize performance, and support UAT/monitoring.Required Skills5+ years Amazon Connect implementation experience.Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.Experience with enterprise contact center deployments and migrations.