Senior Technical Project Manager

Job Description

Senior Technical Project Manager / Program Manager (Legacy Modernization)

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Department: Enterprise Application Modernization / Program Management Office (PMO)

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Project: Mainframe Case Management to Salesforce)

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Dedicated Tool Stack: Salesforce (Service Cloud / Case Management) | Informatica | Automic (Atomic) Scheduler | MuleSoft | Relational Databases (SQL) | Mainframe

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Location: Phoenix, Arizona

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Position Overview

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We are seeking a high-caliber Senior Technical Project Manager / Program Owner to serve as the single point of leadership ("Commander-in-Chief") for the modernization of our legacy mainframe case management system, Mainframe, into Salesforce.

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This role blends executive program management, financial stewardship, product ownership, and hands-on technical fluency. You will own the program budget, drive vendor/resource allocations, steer executive stakeholders, and publish transparent weekly reporting. Critically, you must possess the technical acumen to understand and triage architectural roadblocks across our modernization stack—including Salesforce governor limits, Informatica data conversion pipelines, MuleSoft API interfaces, Automic batch schedules, and QA/UAT defect trends.

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Key Roles & Responsibilities

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1. Executive Leadership & Stakeholder Management

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• Serve as the central authority and primary escalation point for all business sponsors, agency executives, operations directors, and technical leads.

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• Manage competing priorities among disparate stakeholder groups, aligning operational casework requirements with enterprise IT standards and budget guardrails.

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• Lead weekly steering committee meetings, executive briefings, and program governance reviews.

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• Author and distribute comprehensive weekly executive status reports, program health scorecards (budget, schedule, scope, quality), and actionable RAID (Risks, Assumptions, Issues, Dependencies) logs.

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2. Budget, Financial Governance & Resource Management

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• Own the total cost of ownership (TCO) and capital expenditure budget for the modernization initiative.

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• Track project burn rates, financial forecasting, invoice reconciliation, and cost variance analysis against planned baselines.

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• Oversee resource planning and vendor performance, ensuring systems integrators, contractors, and internal engineering teams hit delivery milestones within contracted hours.

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• Manage contract deliverables, change requests (CRs), and statement-of-work (SOW) compliance.

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3. Technical Literacy, Workstream Triage & Issue Resolution

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• Lead technical triage sessions and cut through complexity to resolve cross-workstream bottlenecks:

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• Salesforce: Understand architecture constraints, customization vs. out-of-the-box trade-offs, security/sharing complexities, and deployment blockers.

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• Informatica & Staging: Comprehend data migration throughput issues, mapping bottlenecks, transformation errors, and legacy conversion exceptions.

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• MuleSoft Interfaces: Understand payload failures, endpoint connectivity, API latency, and contract alignment between systems.

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• Automic (Atomic) Batch Schedulers: Track batch window run times, job failure dependencies, and automated alerting hurdles.

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• QA & Defect Triage: Chair defect triage boards with QA leads, developers, and BAs; enforce severity/priority standards to unblock test execution and UAT.

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4. Product Ownership, Scope & Roadmap Governance

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• Define and defend the project roadmap, distinguishing critical Minimum Viable Product (MVP) capabilities from post-launch enhancements.

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• Own scope control: evaluate proposed business changes against budget, technical debt, and cutover timelines to prevent scope creep.

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• Partner with the Salesforce Agile BA to ensure user stories, technical enablers, and acceptance criteria meet strategic business objectives.

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• Make authoritative decisions on legacy data conversion cutoffs (e.g., determining what volume of historical cases convert vs. archive).

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5. Delivery, Cutover & Release Governance

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• Maintain an integrated master schedule (IMS) aligning Agile sprint cycles with rigid waterfall milestones (procurement, cutover gates, regulatory audits).

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• Plan and direct dry runs, volume performance testing, and mock cutovers leading up to final production deployment.

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• Author the executive go/no-go criteria and command the cutover war room during production release windows.

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Qualifications & Skill Requirements

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Core Experience & Leadership

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• Enterprise Modernization Track Record (8+ years):

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• Proven experience leading large-scale, complex software delivery programs, specifically legacy mainframe-to-cloud core replacements.

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• Proven background managing projects with budgets exceeding 5M–15M+.

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• Dual PM / Product Owner Capabilities:

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• Demonstrated ability to pair traditional PM rigor (budgets, schedules, risk registers, executive status decks) with Agile product ownership (backlog prioritization, MVP definition, trade-off analysis).

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• Technical Breadth & Stack Fluency:

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• Solid working knowledge of the modern integration and data landscape; ability to lead architectural discussions without needing code-level expertise.

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• Direct project experience involving Salesforce (preferably Service Cloud or large Case Management engines).

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• Direct project experience involving enterprise ETL tools (Informatica), middleware/APIs (MuleSoft), batch schedulers (Automic / UC4), and legacy Mainframe extraction/conversion.

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• Financial & Contractual Acumen:

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• Expertise in project accounting, Earned Value Management (EVM), vendor milestone validation, and resource forecasting.

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Professional Competencies

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• Executive gravitas: capable of commanding meetings with C-suite stakeholders and pushing back diplomatically on unrealistic demands.

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• High crisis tolerance: calm under pressure when high-severity defects or cutover delays emerge.

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• Master-level written and visual reporting skills using Jira, Confluence, Microsoft Project/Smartsheet, and executive presentation tools.

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Preferred Certifications

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• Project Management Professional (PMP) or Program Management Professional (PgMP)

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• Certified Scrum Product Owner (CSPO) or PMI-Agile Certified Practitioner (PMI-ACP)

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• Salesforce Certified Associate or Salesforce Certified Administrator (demonstrating platform literacy)

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