Job Description
IT Desktop support Engineer
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Bridgewater, NJ 08807(Onsite)
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Contract
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Key Working Relationships
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The IT Infrastructure Service Specialist regularly works with:
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- Business users and site leadership
- Laboratory Operations and Research teams
- Manufacturing and Quality teams
- IT Infrastructure, Information Security, Applications, and Automation teams
- Facilities and site operations personnel
- External service providers, as needed, for issue follow-up and support
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Required Qualifications
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- Bachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field.
- Minimum 7 years of hands-on, on-site IT support experience in an enterprise environment.
- Strong end-user computing support experience across laptops, desktops, mobile devices, printers, peripherals, and endpoint tools.
- Proven troubleshooting skills across hardware, software, operating systems, network connectivity, access, and service requests.
- Experience with IT asset lifecycle support, deployments, incident management, and technical documentation.
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Preferred Qualifications
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- Experience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.
- Exposure to laboratory technology, scientific instrument workstations, or third-party service coordination.
- Experience supporting research, manufacturing, laboratory, executive, or business-critical teams.
- Relevant certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent credentials.
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Technical Knowledge and Skills
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- Microsoft Windows, Microsoft 365, endpoint management, device configuration, and software deployment.
- Desktop, laptop, mobile device, printer, scanner, peripheral, and conference room technology support.
- Basic networking concepts, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
- IT service management platforms, preferably ServiceNow, with strong ticket documentation discipline.
- User account administration, access control, cybersecurity awareness, change management, and data integrity practices.
- PowerShell, Windows scripting, Linux, Excel macros, or automation experience is a plus.
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Core Competencies
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- Customer-focused mindset with strong communication and service ownership.
- Strong troubleshooting, analytical thinking, and problem-resolution skills.
- High attention to detail, documentation accuracy, and compliance discipline.
- Ability to prioritize work, manage urgency, and make sound decisions independently.
- Professional, discreet, adaptable, and effective in cross-functional collaboration.
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Physical and Work Requirements
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- Ability to provide on-site support across office, laboratory, conference room, and technical areas.
- Ability to install, connect, move, and troubleshoot computers, monitors, printers, and peripherals.
- Ability to respond quickly to time-sensitive issues impacting business, laboratory, or manufacturing operations.
- Occasional travel between supported company locations may be required.
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