Job Description
Job Description
At R&R Solutions, our internal IT team keeps our entire operation running smoothly. As an IT Support Specialist, you will be the go-to technical partner for our internal teams, ensuring our employees have the seamless hardware and software performance they need to drive our business forward.
This is a dynamic, agile environment where you will be a highly visible, critical teammate. You will work directly with our internal staff, collaborate with various IT functions, and solve a wide variety of daily technical challenges. If you are looking for a professional role where your technical skills directly impact company success and your growth is supported, you'll fit right in.
The Day-to-Day Impact
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Internal Technical Support: Diagnose, troubleshoot, and resolve incoming hardware, software, and application support requests from R&R employees.
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Collaboration & Escalation: Prioritize and track incidents in our database, managing the escalation of high-priority issues and working directly alongside our broader IT, network, and development functions to deploy solutions.
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Operational Advocacy: Maintain internal efficiency by following up on issues, analyzing support trends to report to department heads, and utilizing our internal knowledge base to keep company systems running smoothly.
What You Bring to the Table
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Technical Foundation: Strong working knowledge of Windows Operating Systems, MS Office Suite, web-based applications, and general networking principles.
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Experience & Certifications: A High School Diploma/GED is required. Having 2+ years of help desk/technical support experience or a CompTIA A+ certification is highly preferred.
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Communication & Drive: Exceptional verbal and written communication skills with a track record of delivering courteous, professional customer service.
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Agility: The organizational skill to manage changing priorities in a lean, fast-paced environment, along with the flexibility to occasionally handle rare evening or weekend support if a critical business need arises.
Compensation
- Hourly pay starting at $16/hr, increasing based on experience and performance
- Medical, Dental, Vision, and Supplemental Insurance
- Health Savings Account (HSA)
- Company Paid Life Insurance plan
- Paid Time Off (PTO) and 401(k) with company match after one year
About R&R Solutions
Founded in 1997, in Gravette, AR, as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding innovative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.