Job Description
Ingenuity Group is adding experienced Epic Go-Live Support Consultants to our growing team for an upcoming Ambulatory Epic go-live starting in November. In this role you provide at-the-elbow support to physicians, nurses, and clinical and non-clinical staff as our client activates its new EMR.
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You will be on the floor with end users as they work through Epic Ambulatory / outpatient clinic workflows — scheduling, check-in, rooming, documentation, orders, in-basket, and charge capture — answering questions in real time, building confidence in the new system, and helping the organization transition to Epic without disrupting patient care.
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What You'll Do
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- Review client-specific training and reference materials before go-live
- Participate in orientation training specific to the client's Epic environment
- Support front desk staff, clinicians, and physicians in day-to-day use of Epic
- Identify, document, and escalate software issues as they arise
- Respond first to high-priority and critical issues
- Document clinician satisfaction and system adoption as directed by the client
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What We're Looking For
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- Prior Epic at-the-elbow (ATE) go-live support experience is required
- Working knowledge of Epic Ambulatory / outpatient clinic workflows
- Comfort supporting physicians and clinical staff in a live patient care setting
- Strong communication skills, patience, and a calm presence under pressure
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Travel & Location
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- 100% on-site at the client location
- Candidates local to the NYC metro / tri-state area (NY, NJ, CT) will be prioritized
- Must be willing to travel, including overnight stays, as the project schedule dictates
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Ingenuity Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
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