Job Description
Job DescriptionBenefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
DigiOffice is seeking a detail-oriented Intune Mobility Administrator to support the day-to-day administration and monitoring of Microsoft Intune across a national logistics and trucking environment. Working under the direction of the Intune Mobility Engineer, this role executes established device management policies and procedures ensuring driver-facing mobile devices, terminal workstations, and corporate endpoints remain enrolled, compliant, and operational.
This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.
Key Responsibilities
- Enroll, configure, and maintain devices in Microsoft Intune following policies and procedures established by the Intune Mobility Engineer.
- Support device provisioning of driver tablets, handheld scanners, and corporate laptops using existing Windows Autopilot workflows.
- Monitor device compliance dashboards and flag non-compliant or unenrolled devices for Engineer review.
- Serve as Tier 1/2 support for Intune-related tickets, resolving common enrollment, sync, and compliance issues for drivers and terminal staff.
- Escalate complex policy conflicts, security incidents, and platform-level issues to the Intune Mobility Engineer.
- Apply configuration profiles, compliance policies, and application assignments as directed without independently designing new policy frameworks.
- Maintain accurate device inventory records and up-to-date documentation for routine procedures and support workflows.
- Support onboarding of new drivers and terminal staff on managed device usage and basic troubleshooting.
- Participate in incident and request management activities using ServiceNow or equivalent ITSM platform.
Requirements
Required
- Associate's degree or relevant IT certification; Bachelor's degree preferred but not required with equivalent experience.
- 13 years of experience supporting Microsoft Intune, mobile device management, or general endpoint support in an enterprise environment.
- Basic understanding of Windows 10/11, Android Enterprise, and iOS device management concepts.
- Familiarity with Microsoft Entra ID / Azure Active Directory at the user and device level.
- Strong communication skills supporting non-technical end users including drivers and terminal staff.
- Ability to work in a fast-paced 24/7 logistics environment with shift flexibility as needed.
Preferred
- Microsoft Certified: Endpoint Administrator Associate (MD-102) in progress or completed.
- CompTIA A+ or Network+.
- Basic PowerShell familiarity running and modifying existing scripts.
- Prior experience supporting mobile devices in a transportation, logistics, or fleet environment.
- Familiarity with ruggedized devices (Zebra, Honeywell) or ELD platforms.
- Experience with ServiceNow or equivalent ITSM platforms.
Why Join DigiOffice?
At DigiOffice, youll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT supportwe help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.