IT Project Technician

Job Description

Position Information\n

Job Title: IT Project Technician

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Department: Operations / Projects

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Reports To: Maintain Team Lead

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Location: Hybrid (Alpharetta)

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Status: Full-Time / Exempt

Position Summary\n

The IT Project Technician is responsible for planning, coordinating, executing, and successfully delivering client technology projects for Logic Speak. This position supports organizational growth and client satisfaction by ensuring projects are completed on time, within scope, and aligned with business objectives.

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The role oversees project planning, implementation, communication, documentation, and coordination activities throughout the project lifecycle. Working closely with clients, technical teams, account management, vendors, and other stakeholders, the IT Project Technician ensures successful deployment of technology solutions while maintaining a high standard of service and project execution.

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This position balances project management, technical implementation oversight, client communication, and operational coordination to drive positive outcomes for both clients and the organization.

Key Areas of Responsibility1. Project Planning & ManagementPrimary Responsibilities\n

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• Develop detailed project plans including scope, objectives, timelines, milestones, and resource requirements.

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• Collaborate with clients to gather requirements and align project deliverables with business goals.

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• Monitor project progress and adjust schedules, resources, and priorities as needed.

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• Manage multiple concurrent projects while maintaining quality and client satisfaction.

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• Ensure projects remain within scope, timeline, and budget expectations.

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Ownership (Role Dependent)\n

Own the planning, coordination, execution, and successful completion of assigned projects. Influence project schedules, resource allocation, implementation sequencing, and stakeholder communication. Expected outcomes include organized project execution, timely delivery, and successful achievement of project objectives.

2. Implementation & Solution DeploymentPrimary Responsibilities\n

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• Oversee implementation of IT infrastructure, cloud, software, hardware, networking, and related technology solutions.

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• Coordinate installation, configuration, migration, and deployment activities.

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• Ensure implementation activities follow established standards and client requirements.

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• Validate completed work through testing and quality assurance processes.

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• Verify functionality, performance, and user readiness prior to project completion.

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Ownership (Role Dependent)\n

Own project deployment coordination and implementation quality. Influence implementation methodologies, deployment schedules, testing processes, and technical best practices. Expected outcomes include successful system deployments, minimal disruption, and solutions that meet client expectations.

3. Client Communication & Project SupportPrimary Responsibilities\n

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• Serve as the primary client contact throughout project execution.

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• Provide regular project updates and communicate milestones, risks, and changes.

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• Respond to client questions, concerns, and implementation issues.

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• Facilitate project meetings and status reviews.

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• Provide post-implementation support, training, and transition assistance.

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Ownership (Role Dependent)\n

Own client-facing project communication and stakeholder engagement throughout assigned projects. Influence communication strategies, meeting cadence, and issue resolution processes. Expected outcomes include informed stakeholders, strong client relationships, and successful solution adoption.

4. Collaboration & Resource CoordinationPrimary Responsibilities\n

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• Collaborate with technical support, engineering, sales, success, and account management teams.

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• Coordinate internal and external resources necessary for project delivery.

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• Work with third-party vendors and service providers as needed.

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• Facilitate communication among project stakeholders.

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• Support smooth project handoffs between departments.

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Ownership (Role Dependent)\n

Own coordination of project resources and stakeholder communication. Influence cross-functional collaboration, scheduling decisions, and project prioritization. Expected outcomes include aligned teams, efficient resource utilization, and successful project execution.

5. Documentation & ReportingPrimary Responsibilities\n

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• Maintain project plans, schedules, implementation documentation, and records.

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• Create and present project status reports.

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• Track milestones, risks, action items, and project progress.

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• Maintain client-facing and internal project documentation.

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• Ensure project activities comply with company standards and procedures.

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Ownership (Role Dependent)\n

Own project documentation accuracy, organization, reporting, and record retention. Influence reporting standards, documentation practices, and process improvements. Expected outcomes include complete project records, transparent reporting, and consistent project governance.

Role Ownership\n

The purpose of this position is not only to complete assigned project tasks but to assume ownership of the projects, processes, systems, and outcomes within its areas of responsibility.

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This employee is expected to:

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• Serve as the primary owner of assigned client projects and implementation initiatives.

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• Proactively identify risks, dependencies, resource constraints, and improvement opportunities.

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• Maintain awareness of project health, timelines, budgets, and stakeholder expectations.

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• Develop and maintain project documentation, standards, templates, and best practices.

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• Collaborate effectively with clients, internal teams, vendors, and leadership while remaining accountable for assigned outcomes.

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• Exercise sound judgment and decision-making within the scope of the role.

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• Escalate project risks, resource concerns, technical obstacles, and client-impacting issues appropriately.

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• Continuously evaluate opportunities to improve project delivery processes, efficiency, and client experience.

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Ownership includes responsibility for both day-to-day project execution and long-term improvement of project delivery practices.

Performance ExpectationsAccountability\n

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• Deliver projects on time and within agreed scope.

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• Meet commitments and communicate project status effectively.

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• Maintain ownership of assigned deliverables and action items.

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Quality\n

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• Ensure implementations meet technical and operational requirements.

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• Maintain accurate documentation and reporting.

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• Follow established standards and best practices.

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Initiative\n

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• Anticipate challenges and proactively address issues.

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• Recommend process improvements and efficiencies.

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• Identify opportunities to improve service delivery.

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Collaboration\n

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• Build productive relationships with clients and internal teams.

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• Facilitate communication among stakeholders.

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• Support organizational goals through teamwork and coordination.

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Growth & Development\n

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• Maintain current knowledge of project management practices and technology solutions.

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• Pursue ongoing professional development.

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• Adapt to evolving technologies, client needs, and organizational priorities.

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Strategic Contribution\n

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• Contribute recommendations that improve project delivery and client success.

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• Support organizational initiatives, standardization efforts, and operational improvements.

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• Understand how project outcomes support broader business objectives.

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Success in This Role Looks Like\n

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• Projects are completed on schedule and within scope.

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• Clients receive consistent communication and support throughout implementations.

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• Deployments are completed accurately with minimal disruption.

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• Project documentation is current, organized, and accessible.

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• Internal handoffs and stakeholder coordination occur smoothly.

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• Risks are identified early and addressed proactively.

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• Client satisfaction and solution adoption remain high.

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Decision-Making Authority\n

This role has authority to:

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• Manage assigned project schedules and activities.

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• Recommend project process improvements.

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• Coordinate project resources and implementation plans.

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• Facilitate project communications and status reporting.

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• Escalate risks and issues as needed.

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This role collaborates with leadership on:

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• Project prioritization.

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• Resource allocation.

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• Client-impacting decisions.

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• Strategic technology initiatives.

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• Budget considerations related to assigned projects.

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Required QualificationsExperience\n

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• Proven experience in IT project management and implementation.

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• Experience coordinating multiple projects simultaneously.

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Knowledge & Skills\n

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• Strong technical knowledge of IT infrastructure, systems, networking, and software platforms.

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• Excellent project planning and organizational skills.

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• Strong communication and client relationship management skills.

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• Effective problem-solving and decision-making abilities.

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• Ability to work effectively under pressure and meet deadlines.

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Education\n

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• Bachelor's degree in Information Technology, Computer Science, or a related field.

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• Equivalent experience may be considered.

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Preferred Qualifications\n

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• Project management certification (PMP, CAPM, CompTIA Project+, or equivalent).

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• Experience working within a Managed Service Provider (MSP) environment.

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• Experience with project management platforms and documentation systems.

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• Experience leading infrastructure, cloud migration, or technology deployment projects.

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Core Competencies\n

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• Accountability

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• Project Management

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• Communication

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• Customer Focus

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• Problem Solving

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• Initiative

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• Collaboration

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• Adaptability

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• Organizational Skills

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• Process Orientation

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Working RelationshipsInternal\n

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• Leadership Team

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• Technical Support Team

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• Engineering Team

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• Sales Team

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• Client Success Team

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• Account Management Team

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External\n

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• Clients

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• Vendors

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• Service Providers

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• Technology Partners

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Physical / Work Environment Requirements\n

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• Hybrid work environment.

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• Full-time position.

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• Ability to sit and work at a computer for extended periods.

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• Occasional travel to client locations.

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• Occasional after-hours work to support project deployments and deadlines.

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Career Path / Growth Opportunities\n

Potential future progression:

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• Senior IT Project Technician

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• Project Manager

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• Senior Project Manager

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• Service Delivery Manager

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• Director of Projects

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Compensation & BenefitsAnnual Base Salary\n

$100,000 - $125,000

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Additional benefits provided according to company policy.