Job Description
Job Description
Position Summary
Seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies.
Must-Have Skills
- Customer Support / End User Support
- Active Directory
- Exchange
- Intune
- Windows PC troubleshooting
- Microsoft 365 support
- Strong communication and customer service skills
Preferred Experience
- Help Desk or Desktop Support environment
- ServiceNow or similar ticketing system
- Azure AD exposure
- Basic networking knowledge (VPN, Wi-Fi, DNS)
- Hardware deployment and support
- Mobile device support
Key Responsibilities
- Provide technical support via tickets, phone, Teams, and walk-up support.
- Troubleshoot Windows hardware and software issues.
- Support Microsoft 365 applications including Outlook and Teams.
- Perform Active Directory account administration and user access support.
- Support Exchange mailbox issues.
- Assist with Intune-managed devices and endpoint troubleshooting.
- Document incidents and resolutions within the ticketing system.
- Deliver excellent customer service to internal users.
Target Candidate Profile
- 1-3+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience.
- Experience supporting Microsoft environments.
- Strong troubleshooting capability combined with excellent customer service skills.
- Comfortable working onsite and interacting directly with end users.
- Experience with AD, Exchange, Intune, and Windows support
\nCompany Description
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Company Description
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.