Job Description
At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.
Title: Implementation & Activation Analyst
Location: Cleveland (Onsite – 4 days in office)
Department: Activation & Implementation
Reports To: Director of Solutions Activation
Travel: < 10%
Sponsorship: This position is not eligible for Visa Sponsorship
Relocation: This position is not eligible for Relocation
Your Impact
We're looking for a driven, people-first Activation Analyst / Implementation Specialist to play a central role in how states and their workforces adopt and succeed with CHAMP's ELT and digital titling platforms. You will serve as a critical bridge between CHAMP's internal teams and state partners — leading change management strategies, enabling workforces to confidently operate new digital systems, and guiding states from legacy processes to modern, connected workflows.
This role is ideal for someone who thrives in dynamic environments, communicates with clarity across all levels of an organization, and takes genuine ownership of outcomes.
By joining CHAMP, you will be an integral member of our team with many opportunities for personal growth. We have a great working environment that is flexible, collaborative, and welcoming. We need you to bring our team to the next level of “great”!
What You'll Do
Teach & Drive Adoption
- Design and deliver training programs, curriculum, and learning materials tailored to different audiences (state agencies, dealers, lenders, partners)
- Lead workshops, onboarding sessions, and hands-on live training events
- Translate complex system processes into clear, relatable, and actionable learning experiences
- Reinforce learning through playbooks, guides, and ongoing coaching
- Assess readiness and adapt training strategies to meet stakeholders where they are
- Use data to inform decisions on support provided to clients
Build Relationships & Trust
- Partner closely with state agencies, dealers, lenders, and internal teams as a trusted advisor and connector
- Build strong relationships by understanding stakeholder needs, challenges, and motivations
- Help people feel confident navigating new processes and technology
- Act as the "voice of the customer" within CHAMP to continuously improve the experience
Lead Activation & Change Management
- Guide stakeholders through change with empathy and structure—balancing process, behavior, and people
- Develop change management plans that include communication, training, and adoption milestones
- Support partners through uncertainty by building confidence and trust during transition
- Identify resistance points and help teams successfully navigate transformation
- Use data to inform strategy and decision-making
Support Delivery & Continuous Improvement
- Support activation timelines, milestones, and deliverables
- Track adoption progress and identify risks or resistance points
- Capture lessons learned, feedback, and evolve training approaches continuously
- Standardize training materials, onboarding frameworks, and best practices across implementations
What You Bring
Core Experience
- Background in teaching, training, coaching, counseling, healthcare, social services, or community engagement (education, nursing, social work, or similar fields strongly encouraged)
- Experience developing curriculum, training programs, or structured learning content
- Proven ability to connect with people, build trust, and influence behavior
Skills & Strengths
- Strong communication skills with the ability to simplify complex topics
- High emotional intelligence and adaptability across diverse audiences
- Ability to lead through influence rather than authority
- Organized and able to manage multiple workstreams, stakeholders, and priorities
- Confidence presenting to both small and large groups
Required Qualifications
- Bachelor's degree in Project Management, Public Administration, Organizational Development, Communications, or a related field; equivalent experience considered.
- 3+ years of relevant experience in change management, project coordination, workforce enablement, or agency — government or public sector experience strongly preferred.
- Demonstrated success leading organizational change initiatives and supporting system implementations or technology activations.
- Experience developing and delivering training programs or enablement materials for diverse audiences.
- Strong stakeholder management skills, with the ability to communicate effectively with both technical and non-technical audiences across all organizational levels.
- Familiarity with ELT, vehicle titling, or DMV/MVA processes is a plus.
- Excellent organizational skills with the ability to manage multiple projects and competing priorities simultaneously.
- Skilled in developing and delivering compelling digital presentations (PowerPoint, Canva, etc.).
- Self-motivated, adaptable, and entrepreneurial — with a strong bias toward action and outcomes.
Why CHAMPtitles?
- Purposeful product work: Tackle problems that matter – digitizing public infrastructure, reducing friction, and restoring trust in complex systems.
- Startup momentum with real-world impact: Operate with agility, ship quickly, and see your work in use by government agencies and industry players.
- Collaborative, empowered teams: Work in an environment where teams solve problems together.
Why You’ll Like Working Here
- Competitive Salary
- Annual Bonus Potential
- Health, Dental & Vision Insurance
- Unlimited PTO Policy
- Matching 401K with immediate vesting
- Subsidized Lunches at our Cleveland Headquarters
- Fast Paced work environment in a growth company
- Newly Renovated Office Space
Salary Range
The expected salary range for this position is $65,000 to $85,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.
By joining CHAMP Titles, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.