Job Description
Job Description
We are hiring a Commercial Cleaning Quality Supervisor to help lead our field operations, support our cleaning technicians, maintain service quality, and strengthen the culture that makes our company different.
This role is ideal for someone who is highly responsible, calm under pressure, deeply people-oriented, and motivated by purpose more than title.
Our Core Values
Show Up
We show up for our shifts, our teammates, our clients, and our principles. Reliability matters here. So does character, consistency, and doing the right thing when it costs something.
Do Good
We do good work. We do right by people. We care about quality, integrity, and helping others succeed.
Make Money
We believe profitability allows generosity. We want to build a strong business so we can create opportunity, fairly compensate for hard work, and continue serving others well.
Empower Others
We want to help our employees find success, however they define that for themselves. Whether that means building a long-term career here, supporting a family, gaining stability, or using this opportunity as a stepping stone to their next chapter, we want to be part of that progress.
What You’ll Do
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Conduct quality inspections and maintain supplies at your assigned buildings.
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Train, coach, and support cleaning technicians in the field.
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Help resolve call-offs, schedule changes, and operational surprises calmly and professionally.
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Respond swiftly and professionally to client concerns and service issues.
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Model company values in every interaction.
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Maintain positive relationships with cleaning technicians, clients, and other members of leadership.
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Help develop team members through encouragement and accountability.
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Identify opportunities to improve systems, quality, morale, and retention.
Required Traits:
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Reliable and self-directed.
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Emotionally steady under stress.
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Strong and steady communicator in times of peace and times of tension.
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Naturally encouraging and respectful.
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Able to hold high standards without harshness.
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Flexible and adaptable when plans change unexpectedly.
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Strong sense of ownership over your buildings, clients, and cleaning techs.
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Believes people deserve dignity, even on hard days.
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Practices generous assumptions before jumping to conclusions.
What to expect:
This is not a “stand back and criticize” supervisor role.
We teach beside people, not from a distance.
We solve problems with people, not at people.
We care about outcomes and humanity equally.
If you need power over others, this won’t be a fit.
But, if you want to help people grow while helping a business thrive, we may be exactly what you are looking for.