Support Services Project Manager/Specialist
Job Description
Job Description Job Title Support Services Project Manager/Specialist Client Company/Dept. Name State of Louisiana, Division of Administration, Office of Technology Services (OTS), Louisiana Address 1201 N. Third Street, Suite 2-130 City Name Baton Rouge State Name LA-Louisiana Zip Code 70802 If others (Address) Duration of the project Project Start Date 8/3/2026 Project End Date 6/30/2029 Due date for Resume submission 7/11/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Voice Service Modernization
This position will focus on large-scale infrastructure transitions and vendor management:
Lead the project lifecycle for the Telecommunication Legacy Services Conversion Project (aka Copperto-
Cloud (C2C) initiative), migrating approximately 13,000 statewide copper wire services
to VoIP or LTE solutions.
Provide oversight and resolution for Telecommunication ordering and provisioning issues.
Support the management and monitoring of existing/new Company network and voice ITB, RFP,
RFR, RFI contracts to ensure state government and operational compliance. Skill set info MANDATORY: Minimum of 15 years' experience with telecommunications technologies.
Advanced understanding of telecom vendors, available services, and project management
workflows.
Extensive knowledge of Centrex, and other Telecommunication service offerings, including
infrastructure, features and billing processes.
Direct experience delivering telecommunications services to State governments with an indepth
understanding of their unique network/telecom needs.
Experience leading financial and billing audits, with a focus on reconciling invoices,
identifying billing errors, and quantifying cost savings.
Extensive VoIP service implementation experience, including knowledge of network
infrastructure requirements.
Expertise in the development, structuring, and actively monitoring complex network and
telecom contracts.
Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite
needs. Education Not Specified Certifications (if required) Not Specified Documentation Required for submission Work Hours 7:00 AM CT to 6:00 PM CT. Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Location The opportunity is primarily remote; however, when requested by the department, the candidate must be available to come onsite. The number of onsite days is not predetermined and will be on an as-needed, on-call basis.