Job Description
Job Description
Job ID -
Job Position – IT Service Desk - San Francisco
Work ADD - San Francisco Federal Building, 90 7th St #5, San Francisco, CA 94103 (Hybrid – 1 day a week onsite plus occasional travel) (Must be within 50 miles)
Type of Role – 6 Months C2H
Job Description
Note: These positions will be supporting “VIP” HHS employees – candidates must be extremely sharp and professional! These individuals will also be processed for a Public Trust!!
We are looking for a Helpdesk Technician to sit remotely in San Francisco, CA to support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting an user base of about 7,500 government employees. While onsite, they will also provide white glove support to government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.
Must Haves:
· 2 years of experience with a Bachelor’s; 0 years of experience with Masters, or 4 years with High School diploma.
· Moderate to advanced troubleshooting skills – working with hardware and software issues
· Experience utilizing ServiceNow as a ticketing system
· Knowledge of Active Directory
· Experience imaging laptops
· Experience providing both in person and over the phone support
· Great customer service
Pluses:
· Entry level IT certification (A+, Net+, Sec+, etc.)
Public trust:
· Clean background check
· Pass a drug test including marijuana
· Proof of US citizenship
· Financial investigation (looking to see if they are delinquent on federal debt- taxes, loans, etc)
· Can not start until public trust clears which can take 6-8 weeks