Job Description
A financial services firm is hiring a Desktop Support Analyst to provide hands-on hardware and software support to end users, in person and remotely.
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What You'll Do
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- Manage Active Directory accounts, groups, permissions, and MFA enrollment
- Troubleshoot Windows, Microsoft 365, Teams, and Outlook
- Handle workstation patching, remote access (RDP/VPN), and backup/restore requests
- Build and support specialized trading and developer workstations
- Deploy and decommission hardware, and track assets and licenses
- Own and resolve service desk tickets, with clear documentation
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What You Bring
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- 1–3 years in desktop support, help desk, or IT operations
- Hands-on Active Directory experience
- Strong knowledge of Windows 10/11 and Microsoft 365
- Familiarity with PowerShell and endpoint management/patching tools (KACE, SCCM, Intune)
- Basic networking and security awareness
- Financial services or Bloomberg support experience a plus
- Discretion, strong follow-through, and a service-minded attitude
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5 days onsite