Job Description
Job Description
Data Quality & Support Manager
Family Promise of Spokane
Business Operations | Full-Time, Non-Exempt On-Site
2002 E. Mission Avenue, Spokane, WA 99202
About Family Promise of Spokane
Family Promise of Spokane exists to end homelessness — one family, one person, one community at a time. Reliable, accurate, and consistent data is foundational to that mission: it determines whether our programs receive the funding they need, whether leadership can make informed decisions, and whether families in crisis receive coordinated, effective services.
About the Role
The Data Quality & Support Manager leads FPS's shared data infrastructure within the Business Operations department, reporting directly to the Chief Operating Officer. This role is accountable for establishing and maintaining organizational data-entry standards, driving data quality across all systems, supporting staff training, coordinating cross-departmental data workflows, and ensuring organizational data is complete and report-ready for internal and external audiences.
This seat directly supervises a Data Support Specialist (HMIS/Programs) and operates cross-functionally across Programs, Development, Marketing & Community Engagement, Finance, HR, Compliance, IT, and Business Operations. This role doesn't own all organizational data — departments retain subject-matter authority over the meaning and interpretation of their own data — but it owns the support infrastructure that allows every department's data to be accurate, usable, and mission-connected.
What You'll Do
Team Leadership & Supervision
- Directly supervise, coach, and hold accountable a Data Support Specialist, including weekly one-on-ones, quarterly performance conversations, and annual reviews
- Recruit, onboard, and develop data support staff
Data Standards & Documentation
- Develop, maintain, and communicate shared data-entry standards across all organizational systems (HMIS, Bloomerang, BambooHR, Finance systems)
- Create and maintain workflow maps, report-preparation checklists, and duplicate-prevention protocols
Data Quality Monitoring & Cleanup Coordination
- Monitor data completeness and accuracy across all primary systems on a continuous basis
- Coordinate cleanup processes with responsible departments and report data quality status monthly
- Surface patterns of recurring data inconsistency and lead root-cause analysis
Staff Training & System Support
- Design and deliver practical data systems training across departments
- Provide responsive troubleshooting for staff, with a 2-business-day support ticket response standard
Cross-Department Data Coordination
- Facilitate structured coordination across departments when data crosses boundaries, clarifying shared definitions and handoff protocols without overriding departmental authority
Reporting Readiness
- Ensure data is complete, accurate, and validated ahead of grant, compliance, board, and leadership reporting deadlines
Risk Escalation
- Identify and escalate data integrity risks, confidentiality concerns, and reporting deadline risks to leadership promptly
What You'll Need
Required
- Associate degree or equivalent in Information Systems, Business Administration, Public Administration, or a related field; or 3+ years of directly relevant experience in lieu of formal education
- Minimum 3 years of experience working with databases, CRMs, HMIS/CMIS, case management systems, donor databases, or similar organizational data platforms
- Demonstrated experience supervising, coaching, or leading at least one direct report
- Demonstrated ability to create clear written documentation, data-entry standards, and training materials for non-technical staff
- Experience designing and delivering training for staff with varying levels of technical comfort; strong written and verbal communication skills
- Demonstrated ability to identify patterns, inconsistencies, duplicate records, and process gaps across large data sets
- Proficiency in Microsoft 365 (Excel, SharePoint, Teams); comfort with dashboards, spreadsheets, and reporting tools
- Working knowledge of data confidentiality and privacy requirements, including HIPAA, FERPA, HUD, and Washington State standards
- Ability to manage competing requests from multiple departments and escalate risks with clear framing
- Genuine commitment to FPS's mission and alignment with FPS's five Core Values
Preferred
- Experience in a nonprofit, social services, housing services, or public-sector environment
- Familiarity with HMIS/Clarity, Bloomerang, BambooHR, or similar platforms
- Experience leading a small data, reporting, or operations team
- Familiarity with the Entrepreneurial Operating System (EOS) or similar accountability frameworks
- Basic proficiency with SQL, data validation tools, or reporting platforms such as Tableau or Power BI
- Experience with grant reporting, funder compliance, or CoC/HUD reporting requirements
- Bilingual or multilingual fluency, particularly in Spanish
Compensation & Benefits
- Pay Rate: $28.00/hour
- Employment Type: Full-Time, Non-Exempt
- Location: On-site, 2002 E. Mission Avenue, Spokane, WA 99202
- Medical / Dental / Vision: 100% employer-paid coverage for eligible full-time employees
- Paid Time Off: Up to 120 hours of vacation per year
- Paid Holidays: 11 paid company holidays per year
- Paid Sick Leave: Up to 52 hours per year
- Employee Assistance Program (EAP): Confidential counseling, referral, and support services available to all employees and household members at no cost
- Voluntary Supplemental Benefits: Optional Colonial Life coverage available (employee-paid)
Benefits are subject to change. Current benefit details will be provided in the offer letter and during open enrollment.
Work Conditions
This is an on-site position based at FPS's Business Operations location at 2002 E. Mission Avenue, Spokane, WA. The role includes regular cross-departmental engagement across shelter, housing, advancement, and administrative program areas. Because FPS operates within a shelter and housing program environment, this employee may move through operational shelter areas and may encounter individuals experiencing the impacts of trauma, mental health crises, and/or substance use. This is not a direct service role; professional boundaries apply at all times.
Conditions of Employment
- Must pass a comprehensive criminal background check prior to hire and annually
- Valid Washington State driver's license and current auto insurance required
- Must maintain strict confidentiality of participant, employee, donor, and organizational information in compliance with HIPAA, FERPA, HUD, and Washington State law
Equal Employment Opportunity
Family Promise of Spokane is an Equal Opportunity Employer committed to providing a workplace free from discrimination. FPS does not discriminate on the basis of race, color, religion or creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin, age, marital status, disability, genetic information, veteran or military status, political affiliation, or any other characteristic protected by federal, Washington State, or local law. FPS is committed to building a workforce that reflects the diversity of the communities we serve; qualified applicants with disabilities are encouraged to apply, and accommodations are available upon request to Human Resources.
To Apply: [Insert application instructions/link]