Job Description
Job DescriptionTitle: Project Coordinator/Community Services
Location: Warwick, RI 02888
Duration: 12 Months Contract
Hours: 35 hours per week
Job Description:
This contract will be taking calls from the public regarding their utilities, often times they are disputing their bills and/or services and seeking assistance. The contractor will need to have a lot of patience, the ability to maintain professionalism and compassion under stressful situations while also following strict policies and procedures outlined by the agency. Bilingual is a huge plus!!!
GENERAL STATEMENT OF DUTIES: To respond to consumer inquiries regarding utilities; to provide consumers with a prompt, accurate and professional response to all requests and inquiries; to prepare consumer payment agreements; and to do related work as required.
SUPERVISION RECEIVED: Works under the general supervision of a superior in accordance with clearly defined policies and procedures; work is subject to review upon completions.
SUPERVISION EXERCISED: Usually none.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
To respond to consumer inquiries regarding utilities.
To provide consumers with a prompt, accurate and professional response to all requests and inquiries.
To prepare consumer payment agreements.
To receive and respond to incoming correspondence by either telephone, letter or e-mail.
To initiate telephone call backs, correspondence and follow-ups to answer customer inquiries or requests for information concerning billing and general service/product questions.
To receive and investigate complaints against municipal and public utilities companies regarding shutdowns, billing, service problems, etc.
To act as the agency consumer and utilities contact.
To explain applicable rates for all regulated utilities to customers.
To be responsible for the enforcement of orders, rules and regulations of the Division of Public Utilities and Carriers (DPUC) and the Public Utilities Commission (PUC) regarding consumer affairs and rates of electric, gas, water, telephone and cable utilities.
To answer inquiries of the public regarding their rights and duties under these requirements.
To prepare consumer payment agreements.
To plan, schedule, organize and conduct informal and formal evidentiary hearings in accordance with the orders, rules and regulations of the Division of Public Utilities and Carriers (DPUC) and the Public Utilities Commission (PUC) regarding consumer affairs and rates of electric, gas, water, telephone and cable utilities.
To ensure hearings are conducted in a fair and orderly manner.
To analyze and evaluate pertinent case information and make evaluations and conclusions thereon.
To prepare written reports, recommendations and findings concerning informal and formal evidentiary hearings.
To negotiate consumer payment agreements with utilities.
To do related work as required.
REQUIRED QUALIFICATIONS FOR APPOINTMENT:
KNOWLEDGE, SKILLS AND CAPACITIES: A working knowledge of the rules and regulations developed by the PUC and DPUC pertaining to consumer protection; a working knowledge of the applicable rates for all regulated utilities; the ability to prepare consumer payment agreements; the ability to communicate effectively; the ability to deal courteously with the public and resolve consumers' concerns and or
problems; the ability to understand and carry out written and oral directions; and related capacities and abilities.
EDUCATION AND EXPERIENCE:
Education: Such as may have been gained through: graduation from a senior high school; and
Experience: Such as may have been gained through: employment in a responsible position involving customer service techniques, strategies
and approaches.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.
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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
Company DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
Company Description
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA