Job Description
We are seeking an experienced ServiceNow Developer to support a client engagement focused on implementing ServiceNow's built-in Procurement Management functionality and its associated workflows. The role involves configuring out-of-the-box procurement capabilities, tailoring workflow automation to client requirements, and building a custom integration between ServiceNow and Oracle E-Business Suite (EBS) via an existing REST API. This is a hands-on development role requiring strong core ServiceNow platform skills and workflow expertise.
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Key Responsibilities
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• Implement and configure ServiceNow's built-in Procurement module, including catalog items, requisitions, purchase orders, and receiving workflows.
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• Design, build, and administer workflows and flows (Flow Designer / Workflow Editor) associated with procurement processes.
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• Develop custom integration logic connecting ServiceNow to Oracle EBS, tying into and modifying existing REST API endpoints to support data exchange.
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• Customize forms, business rules, UI policies, ACLs, and script includes to meet client-specific procurement requirements.
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• Troubleshoot and resolve issues related to workflow execution, integration failures, and data synchronization between ServiceNow and Oracle EBS.
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• Collaborate with client stakeholders, business analysts, and the project team to translate requirements into scalable ServiceNow solutions.
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• Follow ServiceNow development best practices, including update set management, scoped application development, and version control.
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• Support testing (unit, integration, UAT) and provide documentation for configurations and customizations delivered.
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Required Qualifications
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• Proven hands-on experience with core ServiceNow development: client scripts, business rules, UI policies, UI actions, script includes, and ACLs.
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• Demonstrated expertise creating and administering ServiceNow workflows and/or Flow Designer flows.
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• Solid foundational knowledge of the ServiceNow platform architecture, data model, and administration.
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• Experience with the ServiceNow Procurement (Sourcing/Procurement Management) application or comparable ITSM/ITBM module implementations.
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• Experience building or consuming REST API integrations, including authentication, payload mapping, and error handling.
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• Familiarity with Oracle EBS data structures or prior experience integrating ServiceNow with ERP systems is a strong plus.
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• Strong analytical and troubleshooting skills, with the ability to work independently in a client-facing environment.
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• Excellent communication skills, both written and verbal, for interfacing with client technical and business teams.
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Preferred Qualifications
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• ServiceNow Certified System Administrator (CSA); Certified Application Developer (CAD) preferred.
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• ServiceNow Certified Implementation Specialist — Procurement or ITSM.
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• Prior experience on Oracle EBS integration projects.
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• Experience with JavaScript, GlideScript, and REST/SOAP web services within ServiceNow