Rapid Response Data Center / Infrastructure Technician
Job Description
Title: Rapid Response Data Center / Infrastructure Technician
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Type: Contract
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Location: Onsite at Omaha, Ashburn, Lincoln, Council Bluffs, Kansas city, Lenoir OR Clarksville + up to 50% travel nationally
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Overview
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Our client is seeking a Rapid Response Resource (L2) to support urgent, high-impact data center and infrastructure incidents. This individual will be mobilized quickly to respond to tickets, troubleshoot issues hands-on, and help restore services with minimal business disruption. The ideal candidate has strong experience with fiber and cabling, rack and stack, and break/fix support for servers and data center equipment.
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What You’ll Do
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- Respond to and resolve L2 break/fix tickets involving servers and data center infrastructure equipment.
- Perform hands-on fiber and copper troubleshooting, including identifying/isolating connectivity issues and restoring service.
- Execute rack and stack activities: install, de-install, and re-cable server and network hardware per standards.
- Perform structured troubleshooting to determine root cause and implement corrective actions in alignment with operational procedures.
- Provide clear, timely updates to stakeholders on incident status, next steps, and resolution timelines.
- Document work performed, including issue details, actions taken, and recommendations to prevent repeat incidents.
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Required Qualifications
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- Hands-on experience in a data center / enterprise infrastructure environment providing L2 support.
- Strong experience responding to break/fix tickets for:
- Servers
- Data center equipment (rack-based infrastructure)
- Strong fiber troubleshooting knowledge, including common failure points and practical remediation steps.
- Strong experience with cabling (fiber and copper), including install/replace/trace and best practices for routing and labeling.
- Proven rack and stack experience in production environments.
- Ability to operate with urgency, follow change/control procedures, and maintain high quality documentation.
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Preferred Qualifications
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- Experience supporting a ticketing workflow (incident, request, and break/fix queues).
- Familiarity with structured troubleshooting / incident management practices (triage, containment, restoration, and follow-up).
- Experience supporting environments where after-hours or on-call response may be required.
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