Job Description
Job DescriptionCandidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Site Manager
San Diego, CA
3 Months+ (Temp to Perm)
Position Overview
The Site Manager is responsible for overseeing daily operations at a small-to-medium-sized client site while managing a small team. This is a hands-on role that combines team leadership, customer service, and office services support, including printing, copying, scanning, mail, courier, imaging, managed print, and hospitality services.Key Responsibilities
- Manage daily site operations and supervise a small team of direct reports.
- Oversee contracted services, including copy, courier, managed print, imaging, mail, and hospitality.
- Assist with hands-on office services tasks such as printing, copying, scanning, mailing, and sending overnight packages.
- Coordinate incoming customer requests with onsite staff and support conference room setups, including food and beverages.
- Prioritize competing demands while maintaining a positive, customer-focused work environment.
- Train, coach, cross-train, and evaluate employees to improve productivity, service quality, and retention.
- Identify training needs and support employee career development through performance planning and development programs.
- Maintain daily communication with customers and ensure service delivery meets contractual requirements and Service Level Agreements (SLAs).
- Monitor customer satisfaction, gather end-user feedback, and support business retention.
- Ensure operational quality, audit compliance, deadlines, and adherence to RICOH Service Excellence standards.
- Match staffing, employee skills, and equipment with production demands.
- Identify service gaps or scope changes and update process documentation as needed.
- Support issue resolution related to pricing, orders, and invoicing by coordinating with the sales department.
- Prepare or support site reporting, customer presentations, and business reviews.
- Demonstrate knowledge of RICOH products, processes, and service offerings while identifying effective solutions for customer needs.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED required.
- 3–5 years of experience in a related office services, technical, or B2B environment.
- At least 2 years of managerial or supervisory experience strongly preferred.
- 3–5 years of customer-facing experience required.
- Previous experience in the office services industry or a law firm environment is preferred.
- Strong knowledge of technology and proficiency with Office 365.
- Professional customer service, written, and verbal communication skills.
- Strong problem-solving, strategic thinking, and organizational abilities.
- Ability to present information to a medium-sized group.
- Ability to manage competing priorities and work effectively with customers and onsite teams.
- Office environment with normal lighting, ventilation, temperature, and noise levels.
- Hands-on work involving printing, copying, scanning, mail, and conference room support.
- May involve periods of standing, walking, bending, reaching, stretching, or moving items weighing up to 50 lbs.
- Moderate dexterity required for keyboarding, calculators, and basic office equipment.
Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.