Job Description
Job Description
POSITION SUMMARY/OBJECTIVE: We are seeking an experienced, proactive, and results-oriented Facilities Manager to lead the maintenance, repair, and overall operational performance of a portfolio of more than 80 restaurant locations. This role is responsible for ensuring all facilities are safe, fully operational, well-maintained, and compliant with company standards and regulatory requirements while supporting an exceptional experience for both guests and team members.
The Facilities Manager will oversee preventive and reactive maintenance programs, vendor and contractor performance, capital repair and replacement projects, construction support, CMMS administration, facilities budgets, and asset lifecycle management. This position partners closely with Operations, Property Management, Finance, and Construction to develop and execute strategies that improve equipment reliability, reduce operating costs, minimize restaurant downtime, and maximize the long-term value of company assets.
The ideal candidate is a hands-on leader with extensive experience managing multi-site restaurant or retail facilities, strong project management and budgeting skills, and the ability to build effective relationships with internal stakeholders and external service providers. This individual thrives in a fast-paced environment, is highly organized, and is committed to delivering responsive, high-quality facilities support that enables restaurant operations to succeed.
What You’ll Bring to The Table:
Facilities Operations
• Oversee maintenance and repair activities across 80+ restaurant locations.
• Ensure all facilities, equipment, and building systems remain operational and compliant with company standards.
• Develop and implement preventative maintenance programs to minimize downtime and extend equipment life.
• Respond to emergency facility issues and coordinate timely resolution.
• Conduct periodic site visits and facility assessments.
CMMS Management
• Manage and maintain the Company's Computerized Maintenance Management System (CMMS).
• Monitor service request workflows, response times, and vendor performance metrics.
• Analyze maintenance data and trends to identify opportunities for improvement and cost reduction.
• Generate reports and dashboards for leadership review.
Vendor Management
• Establish and maintain relationships with service providers, contractors, and suppliers.
• Negotiate service agreements, pricing, and contract terms.
• Monitor vendor performance to ensure compliance with service level agreements (SLAs).
• Conduct regular vendor reviews and implement corrective actions when necessary.
Budget & Financial Management
• Develop and manage annual operating facilities and capital budgets.
• Review and approve maintenance and repair expenditures.
• Identify cost-saving opportunities while maintaining service quality and operational reliability.
• Track spending against budget and provide regular financial reporting.
Compliance & Safety
•Ensure compliance with local, state, and federal regulations.
• Support life safety, fire protection, HVAC, refrigeration, electrical, plumbing, and building maintenance programs.
• Maintain accurate records for inspections, permits, and regulatory requirements.
• Promote a safe working environment for employees, contractors, and guests.
Capital Projects
• Support restaurant remodels, equipment replacements, and facility improvement projects.
• Coordinate with Operations, Construction, and external vendors to ensure projects are completed on schedule and within budget.
• Assist with project planning, bidding, execution, and closeout.
EDUCATION/EXPERIENCE:
· 5+ years of multi-site facilities management experience, preferably in the restaurant, retail, or hospitality industry.
· Experience managing facilities for 50+ locations preferred.
· Strong working knowledge of HVAC, refrigeration, plumbing, electrical, food service equipment, and building systems.
· Experience with CMMS platforms and maintenance reporting tools.
· Proven experience managing budgets, contracts, and vendor relationships.
· Strong project management and organizational skills.
· Excellent communication and leadership abilities.
· Proficiency in Microsoft Office Suite, including Excel.
· Ability to travel regularly to restaurant locations.