Network Operations Center (NOC) Technician ++ Hiring Now !!!
Job Description
Job Description
Job Summary
We are seeking a skilled Network Operations Center (NOC) Technician to monitor, maintain, and troubleshoot network infrastructure and telecommunications systems. The ideal candidate will have hands-on experience with IP networking, network connectivity, routers, switches, and incident management.
This role is ideal for a technically strong professional who can monitor network performance, respond to service alerts, troubleshoot connectivity issues, and coordinate with engineers and field technicians to maintain network reliability.
Key Responsibilities
• Monitor network infrastructure, telecommunications systems, and network performance.
• Identify, investigate, and troubleshoot network alerts, connectivity issues, and hardware failures.
• Support incident response, outage resolution, and service restoration within established SLA timelines.
• Troubleshoot IP networking issues involving routers, switches, servers, and end-user devices.
• Work with VPN, BGP, MPLS, SIP, and related networking technologies.
• Perform remote network monitoring, event response, and operational surveillance.
• Create, update, and manage incidents, changes, and problem records using ServiceNow or similar ITSM tools.
• Coordinate with network engineers, field technicians, subject matter experts, and external vendors.
• Maintain accurate documentation of incidents, outages, troubleshooting steps, and resolutions.
• Communicate service-impacting issues and updates to stakeholders and customers.
• Manage vendor tickets and follow up on unresolved technical issues.
• Interpret network diagrams and technical documentation to support troubleshooting activities.
Required Qualifications
• At least 1 year of hands-on experience troubleshooting IP network connectivity.
• At least 1 year of experience troubleshooting routers, switches, servers, endpoints, or related network hardware.
• Strong working knowledge of IP networking fundamentals and network interoperability standards.
• Practical knowledge of VPN, BGP, MPLS, and SIP technologies.
• Experience with network monitoring tools and incident troubleshooting.
• Ability to analyze network issues, prioritize incidents, and work within SLA requirements.
• Ability to read and interpret network diagrams, including Microsoft Visio diagrams.
• Strong problem-solving, documentation, and communication skills.
Preferred Qualifications
• Previous experience in a Network Operations Center (NOC), telecom operations, or IT infrastructure support.
• Experience with ServiceNow Incident, Change, and Problem Management.
• Familiarity with 24/7 network operations or technical support environments.
• Knowledge of cloud infrastructure monitoring, including AWS.
• CompTIA Network+, Cisco CCST, CCNA, or equivalent networking certifications.
• ITIL certification or familiarity with IT service management practices.
\nCompany Description
Ageatia was built on the principle of becoming a leading provider of workforce solutions for clients and candidates across the Engineering, Healthcare, Scientific and Information Technology industries. As we grow and evolve, we recognize our differentiation lies not just in traditional staffing, but in true partnerships and collaboration on hiring solutions.
We bring value to our talent by helping them identify their individual skills and aptitudes, matching them with opportunities to excel and creating communities where they can foster their skills and always have a trusted partner in their career.
In supporting our clients, we understand that each organization and culture is unique, and we thrive in collaborating with our clients to provide innovative solutions to suit their specific needs.
The root of our growth and continued success stems from not only our loyal clients and talent, but the dedication of our people. Ageatia takes great pride in our teammates and the culture we built together as an organization. We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients and talent. The Ageatia family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.
Company Description
Ageatia was built on the principle of becoming a leading provider of workforce solutions for clients and candidates across the Engineering, Healthcare, Scientific and Information Technology industries. As we grow and evolve, we recognize our differentiation lies not just in traditional staffing, but in true partnerships and collaboration on hiring solutions.\r\n\r\nWe bring value to our talent by helping them identify their individual skills and aptitudes, matching them with opportunities to excel and creating communities where they can foster their skills and always have a trusted partner in their career.\r\n\r\nIn supporting our clients, we understand that each organization and culture is unique, and we thrive in collaborating with our clients to provide innovative solutions to suit their specific needs.\r\n\r\nThe root of our growth and continued success stems from not only our loyal clients and talent, but the dedication of our people. Ageatia takes great pride in our teammates and the culture we built together as an organization. We promote an environment that rewards the hard work and perseverance necessary to solve the unique needs of our clients and talent. The Ageatia family might span across the country, but our team is tightly united around our core purpose, core values and our mission to provide superior service to our customers.