Job Description
Job Description
Computer Technical Support Analyst
Part Time | Days
Pay: $22/hour
LifeQuest is located in Quakertown, PA. We are seeking passionate team members who care about making a difference. Join our team and be an everyday hero at LifeQuest where quality of life counts!
We care like family and our duty is our passion!
What makes LifeQuest unique?
At LifeQuest, we are a family of health care services and facilities dedicated to the maintenance and improvement of the health and life environment of people of all ages. LifeQuest is a nonprofit organization located in Quakertown, Pennsylvania serving the Berks, Bucks, Lehigh, Montgomery and Northampton counties. We are a top-rated, cutting-edge family of facilities offering quality personal and health care services ranging from infant care through senior care.
LifeQuest offers our Computer Technical Support Analyst:
- Comprehensive medical and dental benefits
- Tuition and Educational Reimbursement
- Generous PTO which starts with 16 days your first year (includes 6 holidays)
- Day off for your Birthday!
- Employee Referral Bonuses
- Principle retirement plan with employer match
- Monthly Employee Appreciation Treats
- Discounts for on-site daycare at 3 of our sites!
- Full-time employees receive 75% off 1st child. 50% off each additional child
- Part-time employees receive 50% off 1st child. 25% off each additional child
What will I do as a Computer Technical Support Analyst?
- Responsible for taking and resolving help desk calls, in regard to desktops, laptops, printers and smart phones, printing issues, login issues.
- Responsible to use Excel, crystal reports and other reporting tools for our end users from our business applications, basic knowledge of SQL for reporting as needed
- Responsible to utilize a basic knowledge of the following Microsoft products: Windows Server 2008 R2, Windows sever 2012 R2 Microsoft Office 2007- 2016 version, Exchange 2010
- Ability to create domain users and email accounts as requested
- Ability to assign folder rights and create shares and groups
- Ability to troubleshoot hardware issues on Desktops, laptops, tablets and mobile phones
- Responsible to take help desk calls for our application base which includes Microsoft Office products, PCC, email printing hardware and software issues, and phone and fax issues.
- Responsible to answer end user questions regarding these applications and use the support available from our vendors to analyze and resolve the issues.
- Responsible for using basic project management skills needed to implement applications, both upgrades and new installs.
- Responsible for maintaining user security both in the Microsoft environment and our EMR system and other business applications
- Responsible to write and maintain user manuals to document business practices and application usage
- Responsible for a daily and weekly checklist of systems to be performed as directed.
- Responsible for the rotation and testing of the tape backup system.
- Responsible for networking issues as directed by the IT Director.
What is required as a Computer Technical Support Analyst?
- A Bachelor's Degree from an accredited college/university or Equivalent experience.
- Three (3) - Five (5) years recent Information Technology (IT) experience.
- Exceptional oral and written communication skills.
- Excellent planning, organization and presentation skills required.
T.E.A.M. = Together everyone accomplishes more!
Why work here?
LifeQuest will achieve its goals by being the Employer of Choice, by treating our co-workers with respect and in a professional manner and thereby facilitating our commitment to a high standard of public service.