Help Desk Support Engineer

Job Description

$60k-$65k a year

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• Position Summary:We are seeking a skilled and experienced Level 2–3 IT Support Technician to join our team. This role requires a well-rounded technical professional capable of providing advanced desktop support, administering Microsoft 365 environments, managing server systems, and troubleshooting network issues. The ideal candidate is proactive, solutions-oriented, and able to work independently while supporting end users and IT infrastructure.Key Responsibilities:Provide technical support for end users (Windows/macOS), including desktops, laptops, mobile devices, and peripherals.

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• Manage and support Microsoft 365 services (Exchange Online, SharePoint, Teams, Azure AD, etc.).

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• Perform server administration tasks including user and group management, patching, backups, and troubleshooting (Windows Server environment).

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• Support and troubleshoot basic network infrastructure issues (DNS, DHCP, firewalls, VPNs, switches, routers).

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• Maintain documentation of systems, processes, and procedures.

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• Work with external vendors or escalate issues when needed.

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• Assist in IT project implementation and rollouts.

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• Ensure compliance with security policies and industry best practices.

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• Requirements:Technical Skills:3+ years of hands-on IT support experience (Level 2 or higher).

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• Strong proficiency with Microsoft 365 administration.

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• Experience with Windows Server (2016/2019/2022) administration.

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• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).

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• Familiarity with virtualization technologies (VMware or Hyper-V) is a plus.

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• Experience with ticketing systems and remote support tools.

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• Soft Skills:Strong problem-solving and troubleshooting ability.

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• Excellent communication and customer service skills.

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• Ability to work independently and as part of a team.

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• Organized with strong attention to detail.

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• Preferred Qualifications:Certifications such as CompTIA Network+, Microsoft 365 Certified, MCSA, or CCNA

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