Job Description
Job Description
About River Run
River Run Computers is a Wisconsin-based managed IT services provider helping businesses stay secure, connected, and productive. Since 1993, we've delivered personalized tech solutions and support with a strong focus on cybersecurity, cloud services, and proactive system management.
Position Summary
The Systems Administrator provides foundational technical support and system administration for client environments, focusing on routine maintenance, basic troubleshooting, and accurate ticket handling. The role is an entry-to-intermediate step in the technical career path, with strong emphasis on learning and adherence to standards.
Key Responsibilities
- Handle tickets requiring basic to intermediate troubleshooting of desktops, peripherals, user accounts, and standard applications.
- Perform routine admin tasks such as user provisioning, mailbox/group changes, printer setup, and basic network configuration under defined procedures.
- Monitor alerts and follow runbooks to triage issues, remediate where possible, or escalate appropriately.
- Keep tickets well-documented with clear notes and client communication.
- Assist with project tasks such as workstation deployments and basic hardware swaps.
Required Qualifications:
- Associate's degree or equivalent IT support experience.
- Basic understanding of Windows, M365, and networking fundamentals.
- Experience with ticketing and remote support tools preferred.
- Ability to follow standard procedures and escalation paths.
Soft Skills:
- Strong customer service skills and professional phone/email presence.
- Curiosity and eagerness to learn new technologies and processes.
- Good organization and attention to detail in documentation and follow-through.
- Ability to remain calm and empathetic under pressure.
- Team-oriented, willing to assist peers and take feedback.
Preferred Qualifications (Optional)
- 1–3 years of IT support experience.
- CompTIA A+ or similar entry-level certification.
- MSP or multi-client environment experience.
What We Offer
- Competitive base salary + variable incentives
- Health insurance, vision insurance, dental insurance, 401(k), short-term and long-term disability insurance, life insurance
- Opportunities for growth, community involvement, and continuing education
Disclaimers:
- This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
- River Run Computers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local laws.