Network Operations Center (NOC) Engineer
Job Description
Job Title: Network Operations Center (NOC) Engineer
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Location: Redmond, WA (Onsite)
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Type: Contract
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Shift: Morning and Evening
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Shift Timings:
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- Morning Shift: Around 7:00 AM to 2:00 PM or 3:00 PM (8-hour shift).
- Evening Shift: 2:00 PM to 10:00 PM.
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Job Summary
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The Network Operations Center (NOC) team within Networking Software is responsible for Tier 1 support for software-defined network services. You'll join a growing team of network operations engineers supporting the client's network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.
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Key Job Responsibilities
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- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues, including connectivity problems, performance degradation, and security concerns.
- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure, including satellites, gateway sites, and points of presence.
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
- Manage Severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
- Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures.
- Collaborate with cross-functional teams, including network, software, and security engineers.
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Basic Qualifications
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- 4+ years of software development or 4+ years of technical support experience.
- Experience scripting in modern programming languages.
- Experience troubleshooting and debugging technical systems.
- Experience with network engineering for large-scale networks, including diagnosing network-impacting issues.
- Knowledge of internet fundamentals and cloud computing concepts.
- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL, or related) at an advanced level.
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Mandatory
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• 4+ years of Network Operations / NOC / Network Support experience
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• Certified - CCNA Routing & Switching (equivalent certification)
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• Strong knowledge of TCP/IP, Routing & Switching
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• Experience troubleshooting network incidents, escalations, working with ISP
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• Experience in Software Defined Networks and BGP, OSPF Protocols
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• Monitoring tools (SolarWinds, Splunk, Grafana, Datadog)
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Optional / Preferred
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• Basic scripting (Python, PowerShell, or Bash)
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• Network automation (Python)
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• Basic AWS/Azure/GCP networking knowledge
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• ISP / Telecom experience
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• Satellite networking experience preferred
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Preferred Qualifications
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- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools.
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery.
- Experience with satellite-based telecommunication networking.
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