Software Support Specialist
Technology
Job Description
Job Description
A provider of document hardware and software solutions seeking Software Support Specialist. This candidate will possess strong communication skills, a proactive approach to problem-solving, and a solid understanding of operating systems, computer networking, and enterprise support tools. The specialist will be the first point of contact for customers regarding document management software.
Duties
- Deliver prompt and effective technical support to software users.
- Support desktop hardware maintenance, including installation, configuration, upgrades, and repairs.
- Proficient with databases (MS SQL, MySQL) and Microsoft web servers.
- Backup to in-field IT setup; installing systems and hands on maintenance.
Qualifications and Skills
- Bachelors in Computer Science, or equivalent experience
- Minimum of 2+ years of experience providing technical support for complex software systems.
- Knowledge of MS Windows client and server operating systems.
- Good knowledge of Windows print server management.
- T-SQL knowledge would be a plus.
- Demonstrated ability in technical troubleshooting support for software applications or hardware problems.