Job Description
Job Description
Insight Global is seeking a Tier 2 PC Technician to provide hands-on desktop support in a fast-paced hospital environment. This individual will work through a ticket queue, perform break/fix troubleshooting, support end users onsite, and help maintain daily IT operations across multiple campuses. The technician will rotate to the Camden campus approximately once every 1-2 months.
Required Qualifications
- 2+ years of Tier 2 Desktop Support experience
- Active CompTIA A+ Certification
- Experience working from a ticketing system/queue
- Strong break/fix troubleshooting experience with PCs, laptops, peripherals, and devices
- Comfortable providing face-to-face end-user support
- Ability to work independently with minimal training or ramp-up
Preferred Qualifications
- CompTIA Security+ Certification
- Hospital or healthcare IT support experience
- Experience supporting users in a high-volume environment
Day-to-Day Responsibilities
- Manage and resolve tickets submitted through the ticketing system
- Document issues, troubleshooting steps, and resolutions
- Perform desktop break/fix support and device replacements
- Provide onsite technical support to hospital staff and end users
- Prioritize incoming requests to minimize downtime
- Deliver excellent customer service and communication
- Collaborate with IT team members on support initiatives
- Maintain accurate documentation and system updates
- Travel between campuses as needed, including periodic Camden rotations