Systems Engineer, Level 2

Published: 6/14/2022

Technology

Job Description

Do you take pride in your technical skills and the strength of the IT systems you own and delivering on-time results? Do you get excited about solving problems and helping customers? Do you work best in a fast-paced environment? We have a small IT team that works collaboratively, but also very independently. We are looking for someone with a keen attention to detail who can help improve and develop processes. Our team is responsible for multiple systems with varying degrees of criticality.

Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

What you can expect at Edwards - Edwards is a premier brand of quality apparel sold to multiple industries through the uniform and promotional channels. We have 150+ years of successfully serving customers with a collaborative work environment as the driver to reach it.

Job Description

The position of Systems Engineer, Level 2 is critical to all departments, providing support for IT tools that enable day to day operations such as computers, printers, scanners, email, as well as maintaining IT systems.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:

End User Support/Systems Administration (70%)

Assist local and remote end users with issues and requests related to hardware and software solutions managed by the internal IT team, and in special cases other software or hardware support.
Manage helpdesk system, tickets and requests using the appropriate incident management system and processes. Manage triage of tickets and establish priority.
Manage end user IT assets, which includes configuring, deploying, maintaining, tracking and evaluating end of life on PCs, printers, copiers, phones, and mobile devices
Maintain IT systems; including servers, software, network, and firewall with a focus on business value, security, and availability
Appropriately manage devices lifecycle by developing and executing device refresh strategy and plan -e.g. computers, printers, etc-
Develop, document, and maintain procedures and system documentation
Remain connected and up-to-date on new technology releases (e.g. new versions of Windows), and new technical innovations
Help drive IT team culture of customer focus, trusted systems, trusted team and continuous improvement

IT Administration and Support (20%)

Proactively continue to develop technical skills that will allow for career growth and the ability to assist with more advanced job responsibilities over time such as network/infrastructure support
Develop and improve IT processes, including writing documentation
Attend and participate in IT and company meetings and events
Proactively identify needs, evaluate and implement technology solutions to solve business problems

Projects (10%)

Collaborate with and/or manage vendors as needed
Provide input on company-wide IT policies (e.g. mobile device and acceptable use, change control, access controls); Provide input on strategic IT decisions (systems roadmaps, cloud migration strategy, etc)
Work on projects as assigned, ensuring that tasks are completed in a timely manner
Accurately and effectively configure, test, and deploy systems and services
Proactively identify needs, evaluate and implement technology solutions to assist with the project

To be successful in this role, you need to have the requisite knowledge, skills and abilities:

Associate Degree preferred; or extensive demonstrated relevant work experience with some completed college courses and/or certifications
A+, Network+, Security+, and/or MCSA certifications, or similar, are a plus
3 to 7 years of IT systems and infrastructure experience required
Experience deploying and managing cloud-based solutions: email (Office365), DNS, Azure AD
Experience with networking technology including firewall, TCP/IP, VPN, VLANs, DHCP, DNS, FTP/SFTP, wireless
Experience with security technology and best practices including antivirus, email and web filtering, password management, mobile device management, auditing and permissions, two factor authentication, SSO
Experience with server and storage technology including server hardware, VMware, SAN, Windows, SharePoint
Experience with end user technology including Windows, laptop and desktop hardware, Apple and other mobile devices
Experience with specific tools a plus: Mimecast, Veeam, TrendMicro, 8x8 phone system
Strong technical, troubleshooting, and problem solving skills
Sincere, positive, and service minded attitude
Desire and ability to quickly learn new things; ability to research issues and find solutions
Capable of working independently, as well as within a team environment, with minimal instruction; ability to be a team player and is passionate about helping everyone on the team to be at their best
Great verbal and written communication skills
Respect for confidentiality practices

Our ideal Systems Engineer, Level 2 would carry out their responsibilities while displaying the following key behavioral competencies:

Problem Solver – Effectively and consistently problem solve wide-ranging IT issues that impact the end user.
Promotes Precision – Maintains lists to ensure accurate and timely completion of tasks; completes tasks with strong follow-through.
Action Orientation – Handles surprises and takes quick action resolve unexpected IT issues, including proactively identifying and learning the latest and greatest technology to maximize end user efficiency.
Relationship Builder – Effectively builds rapport and strong relationships with internal and external teams to achieve desired results/outcomes. Helpful, informative communicator whom persuasively and proactively communicates with team members, stakeholders, and management team.

Perks and Benefits at Edwards

Annual Bonus Plan
Great Paid Time Off package
Excellent medical plan with options that best fit the associate and the associate’s family
Dental (including orthodontia) and Vision Plan at NO COST to associates
401k (with company match – 1 year of service vesting schedule)
Others like tuition reimbursement and wholesale retail club membership
We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals

Read more about us at www.edwardsgarment.com under “Careers”