Manager of AI and Software Solutions

Published: 6/14/2022

Technology

Job Description

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector, and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need. This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability.

To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence.  We partner to design, support, and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents’ quality of life.

Position Summary

The Manager of AI and Software Solutions is a member of the Technology and Business Intelligence team and leads the training, user support, and application administration that enable adoption and effective use of AI tools and organizational software across the organization and is responsible for development and maintenance of the SharePoint intranet site.

United Way of Central Indiana's core shared software tools and applications include but are not limited to all Microsoft Office 365 (O365) applications, AI tools (including ChatGPT, Microsoft Copilot, and Claude), and Asana for project management. In addition, this role maintains an inventory of all software tools and applications used across the organization and works to support a wide variety of specific-use applications. Additionally, this role supports compliance with established information security standards and policies by reviewing software and technology tools used across the organization and escalating concerns to the appropriate leaders.

Position Duties & Responsibilities

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

AI Adoption and Application

Partner with teams across the organization to identify opportunities to leverage AI solutions for efficiency and process improvement.
Develop and present organizational trainings on AI tools and best practices.
Evaluate and prioritize AI and automation opportunities in partnership with the Strategic Insights and Business Intelligence Senior Director to support divisions and ensure alignment with business needs and operational goals.
Design, build, and deploy AI agents, automations, and workflows within the organization's approved AI platforms to address team and organizational needs.
Manage the organization's AI tool ecosystem, including administration of accounts and licenses, user support and training resources, and best practices for the responsible use of AI technologies.
Partner with the Strategic Insights and Business Intelligence Senior Director to coordinate with divisions to drive adoption and report on usage metrics to stakeholders.
Develop and maintain documentation and resources to support ongoing AI tool usage.

Software Applications & Technology Support

Serve as the subject matter expert and support users to fully leverage United Way's core shared software tools and applications, including but not limited to Microsoft Office 365 applications, AI tools (ChatGPT, Microsoft Copilot, Claude), Asana, FormStack, DocuSign, etc. This includes:

Lead user training and provide guidance on best practices for the effective use of organizational software applications.
Develop documentation for software applications for user knowledge base.
Create and maintain Microsoft Teams and SharePoint sites, including site setup, permissions, and ongoing organization.
Support the roll-out of new application features and capabilities.
Administer the organization's project management platform (Asana), including user access, configuration, templates, and workflows, and support adoption through user training, documentation, and usage monitoring.
Maintain and regularly update an inventory of all technology tools and applications, including software descriptions, internal administrators, costs, contract terms, renewal dates, and vendor relationships, ensuring accurate documentation and effective software governance.
Conduct periodic software needs assessments for the organization.

Technology Innovation & Organizational Support

Stay current on emerging technology and industry trends to proactively identify new tools and solutions that could address organizational challenges and improve efficiency.
Provide consultative support and respond to service requests from internal and external customers.
Perform special assignments and other work, on an as-needed basis.

Qualifications (Education & Experience)

*Relevant experience may be considered in lieu of formal education where appropriate.

Associate degree required; Bachelor's degree preferred in information technology, computer science, business, information systems, or a related field
2–4+ years of experience supporting and administering business applications, software platforms, or technology systems
Experience supporting Microsoft 365 applications and collaboration tools required
Experience with AI tools (ChatGPT, Microsoft Copilot, Claude, or similar platforms) preferred
Experience administering project management platforms (Asana or similar) preferred
Microsoft 365 certifications preferred
Experience working with technology vendors, software implementations, or system administration preferred

Knowledge & Technical Skills

Strong knowledge of Microsoft 365 applications, collaboration platforms, and business productivity tools
Knowledge of AI tools and automation technologies and their practical business applications
Ability to administer software platforms, manage user access, and maintain system documentation
Experience training and supporting users on technology tools and best practices
Strong troubleshooting, problem-solving, and analytical skills
Ability to evaluate organizational needs and recommend technology solutions that improve efficiency and adoption
Strong organizational skills with the ability to manage multiple priorities and projects simultaneously
Demonstrated attention to detail and commitment to data integrity, confidentiality, and system accuracy
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
Ability to stay current on emerging technologies and identify opportunities for organizational improvement

*Work experience may substitute for education requirements on a case-by-case basis.

Position Leader: Strategic Insights and Business Intelligence Senior Director

Position Leads: N/A

FLSA Status: Exempt, Full-Time

Salary Range: Low to Mid 60s

Benefits: Complete Benefits Package Available

Reviewed: September 2026

Equal Opportunity Employer

United Way of Central Indiana (UWCI) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.

To apply, please visit uwci.org/careers.

This position description is intended to describe the general nature and level of work performed and is not a contract of employment. Employment with UWCI is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law. UWCI reserves the right to modify, interpret, or apply this position description as needed and to assign additional duties as appropriate.