Job Description
Job Description
Linguist and Software Quality Assurance IResponsibilities:
- Expand this tool utilization to ASR / Bixby so that we can scale / expand MQL TC data sets.
- Prompt engineering on some of the internal platforms
- Support / drive NMT improvements (Main member that drives Spanish translation).
- Ensure the successful execution of multiple projects simultaneously.
- Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
- Exceptional problem-solving abilities and debugging and log analysis skills.
- Evaluate defects/issues based on market impact and product specification (Technical).
- Communicate high priority risk defects/events to middle and upper management.
- Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders.
- Maintain up-to-date competitive knowledge on voice quality market trends.
- Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
- Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
- Determine course of action for the completion of objectives and tasks with limited instruction.
- Works on problems of limited scope. Follows standard practices and procedures.
- Conduct usability testing across platforms to identify friction points and accessibility issues.
- Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
- Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
- Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
- Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
- Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
- Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
- Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
- Support continuous improvement of UX and AI feature integration through data-driven QA practices.
- Document test cases, user flows, and prompt strategies for internal reference and training.
- Evaluate model output quality across diverse scenarios and edge cases.
Qualifications:
- Ability to speak English fluently and record the audios for improving quality of products
- Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models
- Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts
- Experience in software QA is desirable.
- Experience in ML/AI systems is desirable.
- Experience in the Mobile/Telecom industry is desirable.
- English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability preferred.
- Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
- In-depth knowledge on product quality management and development and QA lifecycles.
- Familiarity with LLMs and prompt engineering tools.
- Familiarity with ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
- Passion for learning and upkeep of evolving technologies.
- Having an in-depth understanding on how technology influences the development of culture and society.
- Excellent communication skills required.
- Strong command of language, creativity and logical reasoning.
- Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
- Demonstrate ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
- Goal oriented, possess a sense of urgency and capable to work under pressure and also work independently with limited supervision
- Self-starting motivated type.
- Pro-active and be able to engage with multiple teams in multiple locations.
- Can-do attitude and will need to do whatever it takes to complete the job.
- Excellent multi-tasking skills.
- Takes responsibility for their tasks and complete and drive their projects to completion.
- Software development experience required.
- BS in Computer Science/Engineering or related field is required.
- MS in Computer Science/Engineering or related field is preferred.
Compensation: $25 - $35 per hour ID#: 36388404