Workplace Solutions Manager (Multi-Site Facilities Operations)

Job Description

Title: Workplace Solutions Manager (Multi-Site Facilities Operations)

Location: Lexington, MA (Travel between Massachusetts sites required)

Employment Type: Contract (4 Months with Possible Extension)

Status: Accepting Candidates

About the Role

We are seeking a Workplace Solutions Manager to oversee soft services operations across multiple Massachusetts-based laboratory and office facilities. This role is responsible for vendor management, workplace inspections, janitorial services, security coordination, special projects, and leadership of site-level coordinators.

The ideal candidate will have experience managing multiple facilities, overseeing service vendors, and delivering high-quality workplace experiences in a pharmaceutical, laboratory, healthcare, or corporate environment.

Key Responsibilities

• Multi-Site Facilities Operations
• Manage day-to-day workplace operations across multiple Massachusetts locations
• Conduct regular site visits, inspections, and walkthroughs
• Ensure consistent workplace standards across all locations
• Coordinate issue resolution and corrective actions
• Vendor Management

Manage vendor relationships for:

• Janitorial Services
• Waste Management
• Recycling
• Security Services
• Special Cleaning Projects
• Monitor vendor performance and service delivery
• Review contracts, statements of work, and service agreements
• Track KPIs and service metrics
• Workplace Quality & Compliance
• Conduct facility inspections and audits
• Create and maintain inspection checklists
• Ensure compliance with company and site standards
• Drive corrective actions and continuous improvement initiatives
• Security & Special Projects
• Support security-related initiatives
• Coordinate special cleaning projects
• Support renovation cleanup efforts

Assist with incident response activities including:

• Water leaks
• Sanitation events
• Security incidents
• Leadership & Team Development
• Supervise and develop two Site Coordinators
• Conduct coaching sessions and performance discussions
• Support training and development initiatives
• Drive accountability and service excellence

Qualifications

• Required
• Bachelor’s Degree or equivalent experience
• 5+ years of Facilities, Workplace, or Vendor Management experience
• Multi-site facilities management experience
• Prior supervisory experience

Experience managing:

• Janitorial Vendors
• Security Vendors
• Soft Services Operations
• Strong stakeholder management skills
• Excellent customer service and communication skills
• Valid Driver’s License
• Ability to travel regularly between Massachusetts sites

Preferred

• Pharmaceutical environment experience
• Biotechnology environment experience
• Laboratory facility experience
• Contractor management systems experience
• KPI-driven vendor management experience
• Budget monitoring experience
• Security operations experience
• Controlled environment or laboratory experience

Compensation

• $45/hr W2
• Duration: 4 Months Potential Extension
• Schedule: Monday–Friday 8:00 AM – 5:00 PM
• Travel Required: Multiple Massachusetts Sites
• Personal Vehicle Required