Job Description
Job DescriptionTechnical Service Manager
Location: Wheeling, IL 60090 Onsite
Experience: 2+ Years
Job Type: Full-Time
Job Summary
We are seeking a Technical Service Manager with hands-on technical knowledge and strong customer service/coordination skills to manage service requests, warranty calls, scheduling, troubleshooting, and customer communications.
Key Responsibilities
- Coordinate startup and warranty service calls and maintain accurate service records.
- Support customers and technicians with scheduling, status updates, and troubleshooting.
- Communicate with dealers, installers, contractors, electricians, plumbers, HVAC teams, and end users.
- Train service companies and equipment dealer sales/service personnel.
- Collaborate with service, sales, culinary, and other internal teams.
- Track service activities and assets using Dynamics 365 Service Hub.
- Assist with analyzing service trends and improving customer experience.
Requirements
- Trade school or technical education with hands-on experience with electrical appliances.
- 2+ years of experience in administration, customer service, or service coordination.
- Strong communication, organization, multitasking, and problem-solving skills.
- Proficiency with Microsoft 365, Excel, Outlook, and CRM/ERP systems.
- Experience with service management, scheduling, or dispatching systems is a plus.
- Multilingual skills and an Associate/Bachelors degree are a plus.
Benefits: Competitive salary, health/dental/vision insurance, PTO holidays, retirement plan, and career growth opportunities.