Job Description
Job Description
Position Summary
The Network Support Engineer will serve as the technical lead for networking within the HUB Tech MSP Support Team. Primary duties will be to resolve networking-related service requests consisting of Firewall, switch infrastructure and wireless access-points. Most work will be performed remotely with occasional on-site assessments and provide remote assistance for new network projects. The position is ideal for someone who enjoys practical networking, troubleshooting, customer interaction, and working within a fast-paced MSP environment. The ideal candidate can confidently troubleshoot and administer customer networks, coordinate with vendors, and resolve most networking issues independently.
Key Responsibilities, Network Support & Escalation
- Troubleshoot Layer 2 and basic Layer 3 network issues.
- Configure, support, and maintain existing Aruba/Juniper switching environments.
- Diagnose network outages, performance problems, and connectivity issues.
- Troubleshoot VLANs, DHCP, DNS, wireless connectivity, and routing issues.
- Perform root cause analysis and be able to document findings.
- Assist Tier 1 and Tier 2 engineers with networking-related support requests.
- Onsite Network and Wireless health checks as needed (most performed remotely)
Vendor Coordination
- Work cooperatively with vendors who are using our networks, like VoIP, CCTV cameras, access controls, and cabling contractors.
- Validate switch configurations and uplink requirements for seamless integrations.
- Troubleshoot networking issues introduced during vendor installations.
Documentation & Standards
- Create and maintain network documentation.
- Review and update network diagrams.
- Validate support standards and best practices.
- Document resolutions and troubleshooting procedures.
- Assist in developing repeatable support processes.
Required Qualifications
- 2-5 years of experience supporting campus, municipal, educational, healthcare, or commercial networking environments.
- Experience supporting HPE/Juniper/Aruba switching environments or equivalent.
- Strong understanding of:
-
- VLANs
- Trunking
- Spanning Tree Protocol (STP)
- Link Aggregation (LACP)
- DHCP
- DNS
- Routing fundamentals
- Wireless networking concepts
- Structured troubleshooting methodologies
- Experience supporting wireless networking environments.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.
- Thorough understanding of Cyber Security methodologies and controls
Preferred Qualifications
- Previous MSP experience.
- Aruba Certified Switching Associate (ACSA).
- Aruba Certified Switching Professional (ACSP).
- Juniper JNCIA-Junos.
- Fortinet/Fortigate firewall certifications or equivalent
- CompTIA Network+.
- Experience with Aruba Central
Work Schedule
This position includes both remote and on-site responsibilities, business hours M-F 8-5.
Because HUB Tech supports critical municipal, educational, healthcare, and commercial environments, occasional work outside of normal business hours may be required.
Participation in an on-call and escalation rotation may be required.
- Valid driver's license required.
- Reliable transportation required.
- Ability to travel regularly throughout Massachusetts and surrounding areas.
- Ability to lift and transport networking equipment up to 50 pounds.
Why Join HUB Tech...?
HUB Tech provides a supportive culture for growth and development by offering continued training and certification support. Our team philosophy means you are never alone and always have support resources available to assist and support you. If you're an experienced network engineer who enjoys solving real-world networking challenges, working directly with customers, and becoming the trusted networking expert within a support organization, we'd like to hear from you.
\nCompany Description
We are leaders in our field and have been recognized by our partners and our customers as an exceptional solution provider for 30+ years. We offer support for continued certification and education. Supporting New England with concentration of MA and RI. Great team atmosphere and excellent state of the art facility south of Boston and convenient to Rtes 495, 95 and 24.
Company Description
We are leaders in our field and have been recognized by our partners and our customers as an exceptional solution provider for 30+ years. We offer support for continued certification and education. Supporting New England with concentration of MA and RI. Great team atmosphere and excellent state of the art facility south of Boston and convenient to Rtes 495, 95 and 24.