Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide reliable day-to-day technical assistance for employees in New York, New York. This Long-term Contract position focuses on supporting end users through efficient ticket resolution, device coordination, and strong communication across the business. The role is well suited to someone who enjoys hands-on troubleshooting, user support, and helping teams stay productive in both office and meeting environments.
Responsibilities:
• Coordinate the shipment and recovery of laptop equipment for onboarding and offboarding activities, working closely with external vendors and internal stakeholders.
• Deliver technical support for meetings and events by preparing audiovisual setups, resolving issues quickly, and helping sessions run smoothly.
• Handle employee support requests through the ticketing system, addressing common issues such as account access problems, password resets, and lockouts.
• Provide basic administration support across workplace tools including Google Workspace, Slack, Okta, Jamf, and other internal business platforms.
• Investigate desktop and system issues on Windows-based devices and apply practical fixes to restore user productivity.
• Partner with team members to resolve incidents efficiently and identify when requests should be escalated for deeper technical review.
• Maintain accurate service records and updates within the service desk platform to ensure visibility into issue status and resolution progress.• Experience supporting end users in a help desk, desktop support, or service desk environment.
• Working knowledge of Microsoft Windows and Windows 10 troubleshooting in a business setting.
• Familiarity with Active Directory and user account support tasks.
• Ability to manage and resolve service desk tickets with clear communication and consistent follow-through.
• Basic troubleshooting skills across hardware, software, access, and device-related issues.
• Exposure to administration tasks in tools such as Google Workspace, Slack, Okta, or Jamf.
• Comfortable working collaboratively within a team and recognizing when to escalate more complex technical issues.