DESKSIDE Support Technician

Professional Employment Group of Colorado

Midland, TX, USA

Published: 6/14/2022

Technology

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Job Description

Job Description

Onsite:
- Experience for Intermediate: 1-3 years of desk side support
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems for Endpoint devices
- Apply the standard and guidelines for Endpoint strategy – Escalate to level 3 if no definition in place
- Documents, tracks and monitors the problem to ensure a timely resolution thru Service Desk system
- Provide level 1 and 2 IT technical support and advice.
- Provide excellent on-site/remote IT support to internal customers [Customer Satisfaction*]
- Consistently demonstrate ability to manage time, workload, priority and assignments to ensure a timely resolution for Customer issues. [Incident/Event/Problem Management*]
- Monitor and take ownership of incidents to resolution, providing customer updates as appropriate (Email, Phone, face to face or meetings)
- Provide HR support with onboarding and offboarding assistance
- Configure and deploy PC hardware, office applications, (defined in software matrix) and Endpoint devices (including Desk phone and Mobile phone)
- Installation of business applications
- Rebuild workstations and laptops using our standard image process
- Troubleshooting printer issues
- Promote and follow established procedures [Procedure Documentation* and Knowledge Management*]
- Communicate with other IT teams on incidents requiring multiple discipline involvement