Job Description
Company Description Gulf Coast Tech Solutions LLC provides dependable IT support and cybersecurity services designed to protect businesses without unnecessary complexity or cost. The company focuses on small to mid-sized organizations, helping them secure systems, increase reliability, and streamline technology whether they have internal IT teams or need an external partner. Guided by principles of affordability, respect, integrity, and clear communication, Gulf Coast Tech Solutions enables clients to make informed technology decisions with confidence. Its services include network management, cybersecurity solutions, data backup and recovery, cloud services, and both managed and unmanaged IT support. The team prioritizes proactive problem prevention, minimal downtime, and secure, efficient operations that support long-term business success.
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Role Description The Entry-Level Help Desk Technician is a part-time, hybrid role based in Fairhope, AL, with some work-from-home flexibility. This role provides first-line technical support to clients and internal users, responding to help desk tickets, phone calls, and emails to resolve common hardware, software, and network issues. Day-to-day tasks include troubleshooting desktop computers, assisting with basic computer repair, documenting issues and resolutions, and escalating complex problems to senior technicians when necessary. The technician will follow established procedures, maintain clear communication with users, and contribute to a positive support experience by being responsive, respectful, and solution-focused. Training and guidance will be provided to support development in IT support and cybersecurity best practices.
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Qualifications
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- Foundational knowledge of desktop computers and common operating systems, with the ability to perform basic setup and configuration.
- Technical support and help desk support skills, including responding to tickets, gathering information, and providing clear, step-by-step guidance.
- Troubleshooting and computer repair skills for diagnosing and resolving routine hardware and software issues.
- Strong communication skills, including the ability to explain technical concepts in straightforward, non-technical language.
- Customer service mindset, with a focus on professionalism, empathy, and maintaining confidentiality of client information.
- Ability to work in a hybrid environment in Fairhope, AL, manage time effectively, and follow documented procedures and security practices.
- Interest in learning about networking, cybersecurity, and cloud services; relevant certifications (e.g., CompTIA A+) or coursework are a plus.
- High school diploma or equivalent required; associate degree or vocational training in IT or a related field is preferred but not mandatory.
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