On‑Premise & Vended Laundry Systems Service Specialist

Job Description

Job DescriptionJoin our mission

At Alliance Laundry Systems Distribution, we help businesses keep their operations running smoothly. As our Service Specialist for the Utica, NY territory, you’ll be dispatched from home to keep commercial washers, dryers, and ironers performing at their best—strengthening customer relationships with every visit.

Your impact

• Restore uptime for commercial laundry equipment across gyms, hospitals, motels, and other businesses
• Deliver clear, professional communication that builds trust and loyalty
• Elevate team outcomes through tight coordination with service management, parts, and vendors

Core responsibilities

• Troubleshoot and repair on‑premise and vended laundry equipment
• Install and validate replacement parts
• Record service time, materials used, and detailed work notes
• Log travel activities, including mileage and fuel purchases
• Maintain tools, test gear, and a company‑supplied service vehicle
• Assist with equipment deliveries and installations as needed
• Support additional tasks that drive efficient department operations

Required background

• High school diploma or equivalent
• 2+ years of mechanical repair experience (laundry experience a plus; equivalent education/training/experience considered)
• Working knowledge of electrical test instruments and diagnostic/programming tools
• Preferred: customer support experience using phone, email, and ticketing/dispatch systems

Skills snapshot

• Proven ability to diagnose and resolve mechanical and electrical issues
• Comfort reading electrical and mechanical drawings/schematics
• Strong organization; can juggle competing priorities and deadlines
• Professional written, verbal, and interpersonal communication
• Computer literacy; MS Outlook, Word, and Excel preferred
• Resilient, adaptable, proactive, and tenacious self‑starter

Travel

• Substantial travel within the assigned Utica, NY territory
• Some overnight travel during special projects

Physical and license requirements

• Regularly: sit, stand, walk, kneel, squat, stoop, bend, climb; fine manual dexterity
• Frequently: lift/carry/push/pull up to 50 lbs.; heavier items use assistive devices
• Ability to talk/hear; frequent hand use for tools/controls; computer‑based tasks requiring close vision and focus adjustment
• Valid driver’s license and a clean MVR; company vehicle may be provided

How we work (DRIVE)

• Dedicated—we keep our promises
• Respectful—we act with integrity and value diverse perspectives
• Innovative—we always look for a better way and lead change
• Versatile—we adapt quickly and stay agile
• Engaged—we think like owners and align to market needs

For New York the base compensation range for this role starts at $23.00 per hour. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.