Desktop Support Analyst

Job Description

About the Role

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Join a leading global hedge fund as an IT support professional providing hands-on technology support in our NYC office. You’ll work closely with users and senior IT staff across a fast-paced, technology-driven environment.

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Core Responsibilities

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• Manage Active Directory accounts, groups, permissions, password resets, and MFA.

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• Provide Windows, Microsoft 365, Teams, Outlook, and application support both remotely and on-site.

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• Manage workstation patching and assist with server patching using KACE; monitor compliance and vulnerabilities.

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• Provision and troubleshoot RDP and VPN access and maintain remote/DR workstations.

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• Support Bloomberg terminals, trading-floor systems, developer tools, SQL tools, scheduling/container platforms, and approved AI applications.

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• Assist with tape restores, file/database recovery, and quarterly audit restores.

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• Deploy and decommission hardware, support office moves, printers, phones, inventory, and software licensing.

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• Own service desk tickets and walk-up, email, chat, and phone requests; maintain documentation and escalate issues as needed.

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Skills & Qualifications

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• 1–3 years of desktop support, help desk, or IT operations experience.

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• Hands-on Active Directory and Windows 10/11 experience.

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• Strong Microsoft 365, Teams, and Outlook knowledge.

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• Basic PowerShell and scripting skills.

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• Familiarity with KACE, SCCM, Intune, or similar endpoint tools.

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• Experience with workstation deployment, imaging, peripherals, asset management, and decommissioning.

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• Familiarity with RDP, VPN, networking, and standard security practices.

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• Regulated/controlled-environment experience is a plus.

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• Financial services and Bloomberg experience is a plus.

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• Relevant certifications are a plus.

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What We’re Looking For

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• Organized, detail-oriented team player with a professional, service-focused approach.

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• Strong communication skills and willingness to help users.

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• Discretion when handling confidential information.

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• Comfortable managing a high-volume support queue and following through on requests.

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Working Arrangements

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• On-site in NYC; no remote or hybrid option.

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• Occasional scheduled after-hours work for patching and restores.

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• Ability to move/install IT equipment and work in server rooms and wiring closets.

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• Occasional travel to the CT office as needed.

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